No network connection

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chris smith

• July 01, 2021 14:06

All of a sudden both of my cameras will not connect to network. Getting message, "Register network failed, please check your SIM card and restart." Spartan Go Cam 4GLTE ATT.

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  John Lockburner

  • July 01, 2021 14:09

  Are you getting your data through Spartan or Att directly? Have you checked that the data plan is current? Were there cameras working and then stopped or have they been off for a while.

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  Elizabeth Swoope

  • July 01, 2021 18:36

  In addition to what Johnny said, this is a generic “can’t connect to the network” message, so the problem could be your SD card, SIM, antenna, firmware. Have you formatted the SD card, tried a different SD card, cleaned the SIM contacts (rub with a pencil eraser or against your jeans) and reseated the SIM, checked the antenna? It also won’t hurt to default the camera (third menu tab, scroll down).

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  chris smith

  • July 01, 2021 19:31

  Ok I'll try those. Service is thru ATT directly

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  Timothy Hepler

  • July 15, 2021 18:19

  I just went through this after adding another camera. In my case my second (new) camera had a bad SIM card, which was replaced by US cellular but in the process the SIM card in the first camera was accidently changed. Not sure if this relates to you but maybe have your phone provider double check your SIM card numbers

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  chris smith

  • July 15, 2021 19:36

  @Timothy Helper, that's exactly what happened. Come to find out ATT switched my data plan on 2 of my cameras but not the third one. Once I got them to put it back like it was it's working perfectly now.

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  chris smith

  • July 15, 2021 19:37

  I never asked them to do that, they just took it upon themselves to do that. Very rude of them.

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