ATT4g camera won’t acquire signal

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Steven Fitzgerald

• July 20, 2021 20:39

Same camera, same SIM card, same SD card that I have formatted that I’ve been useing successfuly for quite some time, suddenly stopped acquiring signal. Even though I couldn’t possibly have used any data, my card is still being billed every month for data. Could you help

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  John Lockburner

  • July 20, 2021 20:45

  SD cards do go bad, was the camera working and then stopped or was it turned off for a while? Is the firmware up to date? Any chance the antenna got damaged? The plans auto renew so if you don't cancel once the time frame is up for the plan it will renew even if no data is used.

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  Elizabeth Swoope

  • July 20, 2021 23:22

  As Johnny suggested, try a different SD card. Check antenna. Remove and reseat SIM (and you can clean the contacts using electronics contact cleaner or rub with a pencil eraser or against your jeans).
  
  Try defaulting the camera (camera in setup, press the Menu button, scroll to the third tab and down to Default). 
  
  Is the firmware current? What’s the date/time on the status report on the app (the last time the camera contacted the server)?

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