Searching for Network

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Permanently deleted user
Good Afternoon, I am looking for a little guidance on how I should proceed. I currently have 3 GC-Z4Gb cameras. All of which have data plans (Verizon) purchased through Spartan. These plans have be uninterrupted, however, the cameras has not had battery power for a couple months. I am currently trying to get them up and running again and when I go to setup it says "Searching Network". I updated the firmware on the cameras and changed the SD cards but still get the same message. This time however I get an error message indicating "Register network failed, please check your SIM card and restart". I did that and no luck. Any guidance would be greatly appreciated. Thanks.
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  • John Lockburner
    • Edited

    I'm guessing you updated the firmware manually? have you tried defaulting the camera in it's menu? Is the SD card to spec (32gb or smaller, class 10, 80mbs or faster and a full sized card, not a micro in an adapter) and formatted in the camera? Have you double checked that the data plans are still active on your account with Spartan? In the cameras menu try going to diagnostics and there's a hello test, see if it passes or fails. Are all three cameras behaving the same way?

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  • Permanently deleted user

    Correct, the cameras were all updated manually. All plans are showing active. All cards are 32gb/class 10/80mbs. I even tried 8gb and 16gb cards with no success. Hello test says "system busy".

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  • John Lockburner

    You can try removing the SIM card and cleaning the contacts with a pencil eraser. Did you try the default in the cameras menu? If that doesn't work try clicking on the register camera button as well. You should get a camera already registered message.

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  • Permanently deleted user

    I just tried cleaning the SIM card with an eraser and that didn't work. When I hit register camera I get the error message listed above "Register network failed, please check your SIM card and restart". When I down loaded the firmware I saw that there was a GC-Z4Gb2. Should I have installed that one as well?

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  • John Lockburner

    When you update manually you need to use the firmware for your exact camera model, If you have a Z4Gb use that one, if you have a Z4Gb2 then use the Gb2, it's very important that it's exactly the same. Did you try the default?

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  • Permanently deleted user

    OK. I have the Z4Gb so that is the one I downloaded and installed.I did do the default and same result

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  • John Lockburner
    • Edited

    It's very odd that all three are doing it, have you tried taking them to a different location to see if it could be a signal issue? Could you take a picture of the information screen on the camera and post it here? You may have to switch your phone to desktop mode to see the insert image icon. maybe share a picture of the SD card too please.

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  • Permanently deleted user

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  • John Lockburner

    Neither of those cards has the speed actually written on them. I would try and get a name brand card, Sandisk is my favorite, and format it in the camera and see if that makes a difference. You want a card that's 32gb or smaller, class 10, 80mbs or faster and a full sized card, no micros in adapters.

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  • Permanently deleted user

    No problem. I will give it a try but I just don't understand how the SD card could be the issue for all 3 at the same time but if it can happen to someone it would definitely be me. Thanks.

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  • John Lockburner

    If they all aren't to spec and something changed with the network an iffy card spec wise could stop them all from connecting. I'm not positive that's what it is but it's the next thing to try.

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  • Permanently deleted user

    Hi John- I figured out my problem. I had ordered replacement antennas online (not from spartan)and they were "female" not "male" so there was no connection being made. Put on one of my old antennas and it immediately went to full bars. Thanks for all of your help. Sorry to send you on a wild goose chase.

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  • John Lockburner

    I'm glad you figured it out, that could have driven you nuts for a while.

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