GC-Z4Gb2 not updating

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Frank Cesaro Jr.
  • Edited

Camera not working after turning off start-stop. Camera was working fine before I set start-stop. After tuning off start stop and updating setting camera stopped working and hasn’t updated. Consistent animal activity all day deer, bear, squirrels, raccoons etc... Camera should’ve updated by now. 

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  • Elizabeth Swoope

    Can you post a screen shot of the status report from the app, please? 

     

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  • Elizabeth Swoope

    https://support.spartancamera.com/hc/en-us/articles/360041970993-How-to-post-pictures-screen-shots-from-your-phone-to-the-Support-Forum

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  • Frank Cesaro Jr.

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  • Frank Cesaro Jr.
    • Edited

    Start time was 15:15 Stop time was 15:45. I turned that off then updated about 16:07 as you can see above.

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  • Elizabeth Swoope

    Why did you have a start-stop time of 15:15 to 15:45? If you don't have any scheduled events, your camera will probably not update until the midnight scheduled event one status report. Then things should be okay.

    You probably should have sensitivity set to normal (but that's unrelated to the camera not taking pics right now). You should consider setting some scheduled events throughout the day so the camera checks in regularly. Mine are set to either send a photo or status report about every 3 hours.

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  • Frank Cesaro Jr.

    Ok I will, thanks a lot for the help. I appreciate it. Hopefully it’ll update overnight like you said and be ok. I thought when the camera is triggered it would update normally.

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  • Elizabeth Swoope

    You have it set to only work (be triggered) between 15:15 and 15:45. A herd of elephants could march through there and the camera wouldn't trigger because you have it set to stop between 3:45 PM and 3:15 PM.

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