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24 comments

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  • John Lockburner

    Are the pictures getting to the online portal, my.spartancamera.com?

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  • Elizabeth Swoope

    Is this a new phone (replacement)? Android or iOS? 

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  • Bobby Wt

    Android phone
    Nothing on portal
    Camera pages blank
    Says check parameters🤷
    Won't take immediate numbers also

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  • Bobby Wt

    Imed numbers*

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  • John Lockburner

    Are the cameras/camera showing at all on on the portal? Were the cameras out and running previously or are you just getting them set up?

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  • Bobby Wt

    They are not even showing that my cameras are registered. When I go to +button under my cameras it says scan bar code or insert mied #. Won't accept either. Cameras worked fine on old phone 3 days ago

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  • John Lockburner

    Changing phones should not have anything to do with the online portal. Any chance you have two accounts using a different email? I just want to make sure that you are checking online at my.spartancamera.com

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  • Bobby Wt

    When I go onto my Spartan cameras.com what would I look for. Not sure what to go under headline after that

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  • John Lockburner

    cameras and then management

     

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  • Bobby Wt

    John. When I go to my Spartan cameras.com and then I hit cameras it just takes me to a selection of websites to buy cameras

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  • John Lockburner

    Make sure that you are logged in

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  • Bobby Wt

    Sorry trying my best to get there

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  • John Lockburner

    No problem, we'll get it figured out

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  • Bobby Wt

    It says I have no cameras registered. Should have 2

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  • John Lockburner

    No chance you used a different email?

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  • John Lockburner

    Does anyone else have Admin access to your cameras? Or even guest access?

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  • Bobby Wt

    John is there a number I can call u at. I'm assuming you might work for them

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  • John Lockburner

    I do remote tech support, not at the office. Best thing to is send an email to the office, they can check things I can't. support@spartancamera.com

     

    In the meantime if you want I can continue to try and help until you get in touch with support.

     

     

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  • Bobby Wt

    I have e another email account but I don't know where to start to see if its under there. My apologies

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  • Bobby Wt

    You will have to start me step by step

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  • John Lockburner
    • Edited

    Enter that email and click on forgot password and see if it sends you a way to change your password to that email. Or try registering an account with that email and it might tell you that email is already in use.

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  • Bobby Wt

    Not seeing any place to add email now

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  • John Lockburner
    • Edited

    OK, might be easiest to get in touch with tech and they can try and find your info out from their end of things. One other thing is Spartan emails promotions and updates to your account email, maybe check and see which email those are being sent to. It could be both potentially

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  • Bobby Wt

    Ok thank you

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