No data service on the SIM card, or incorrect APN setting. Please check.

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John Bennett

I've had two customers bring in cameras today that are getting this message when starting the camera up. I've formatted the SD cards, made sure cameras were updated, spent an hour on the phone with Verizon making sure that the SIM card was still activated. One camera was a GC-Z4Gb2 and one was a GC-Z4Gc2.

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  • John Lockburner

    That's a generic message meaning that the camera can't connect to the signal for some reason. Have you tried defaulting the camera using the cameras menu? Any chance Verizon is having issue? Are the SD cards to spec, 32gb or smaller, class 10, 80mbs or faster and a full sized card. not a micro in an adapter?

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  • John Bennett

    Verizon isn't having an issue, spent an hour on the phone with them, and he said it should be working. SD cards are good. Didn't try defaulting the camera. One customer said he was told by someone from tech support that his camera (GC-Z4Gc2) needed to be updated, so he brought it to me and I did that for him, still didn't fix it. The other customer with the GC-Z4Gb2 is on his way to the Verizon store and i think they're going to try a new SIM card.

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  • John Lockburner

    John when you did the manual update you loaded the firmware for the Z4Gc2 model not the Z4Gc on to the SD card correct? 

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  • John Bennett

    Yes

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  • John Lockburner

    Perfect, maybe it just needs the default

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  • John Bennett

    He's already left my shop, i'll call him and tell him to try that. It would be nice if there was a way to get a hold of customer service in a reasonable amount of time instead of having to get on these forums.

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  • John Bennett

    Just got the GC-Z4Gb2 camera from the guy, Menu>System>Default and no change..... Still getting the same message

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  • John Lockburner
    • Edited

    What is the exact error that it's giving you? Have you gone into the menu and to diagnostics and done the hello test? Can you post a picture of the SD card?

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  • John Bennett

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  • John Bennett
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  • John Bennett

    and the hello test fails

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  • John Bennett

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  • John Lockburner

    Just for the heck of it I would try a different SD card

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  • John Bennett

    Yeah......... tried several different ones yesterday before I posted on here... just logged into his account today, and now its saying that he doesn't have any cameras registered to it.. and the camera isn't showing up on his phone application.. so i wonder how were supposed to get another registration code since its already registered.. sold him this camera about Decemberish last year, and set it up for him, so i know it was working before...

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  • Elizabeth Swoope

    This is going to sound off the wall as far as the account goes, but is there any chance he has two similar accounts and he’s logged on to the wrong one? That might explain why there aren’t any cameras on his account.

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  • John Bennett

    He said he added the app to his sons phone and logged into it right when all this trouble started.. it sent one picture then quit working.. so i guess it could be possible, but i know for sure the account that i logged into was the one i setup for him last year when i sold him the camera

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  • John Bennett

    I'm not sure if they could have messed anything up trying to share the camera, i wasn't there when this happened.. is it possible to transfer a camera out of an existing account to a different one??

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  • John Lockburner

    You would have to delete it from the one account and then you can add it to another. You need to have the camera registered to the account that the data plan is on.

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  • Adam Gaugh

    I had this same thing happen to my cam 2 days ago…. Stopped taking pictures and went up to check it today and have the same message and it’s thru Cellcom. Can’t get it to work.

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  • Elizabeth Swoope

    John,

    In order to transfer the camera from one account to the other, the data plan (if a Spartan data plan) has to be cancelled first, then it can’t be added to another account without getting a data plan. This doesn’t apply if the data plan is from a cell carrier.

    Adam,

    Please read through this thread and go through the troubleshooting steps.

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  • Adam Gaugh

    Yea still having all the same issues and messages. Doesn't look like the troubleshooting steps aboved helped.  Got the camera 3 weeks ago.  Worked for two weeks and stopped.  Didn't change anything in accounts.   Was taking and sending video fine until 9/17/21 and just stopped.  Tried new batteries, SD cards.  I don't have Verizon so I don't see any additional update.  I'm just going to return in and go with a different camera.  I buy a cell camera so I don't have to drive 2 hours up north but if it doesn't work, not really saving my time. 

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  • Elizabeth Swoope

    Adam,

    Have you talked to anyone in support? 770-582-0004 9 AM - 6 PM Eastern M-F. 

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  • Kayla Wegner

    Was this ever figured out? Having the same issue with a Cellcom camera

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  • John Lockburner

    Kayla, new camera set up or one that was working and then stopped?

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  • Adam Gaugh

    I ended up being out of data on the Cellcom side of things. Just paid for unlimited data and it worked.

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  • John Lockburner

    I like when it's a quick simple fix, glad you are back up and running. Thank you for letting us know.

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  • Kayla Wegner

    All my cameras are connected to Cellcom on their own plan. All my other cameras work perfectly. This one was working all year since July and since a couple days ago it says that message apn says “public” and that’s what all the other ones are on.

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  • John Lockburner

    Have you checked with Cellcom to make sure that the camera is still active? I know with Verizon sometimes they will mess up one camera from the bunch

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