Used Go Cams\New Sims
Ran several GC's with no issues for years so have some experience. Ordered 3 used versions with new sims. Cant pass hello test on all 3 and one says ICCID is already active. I've defaulted the settings. Paid for all cams to share data off one month plan. All but one cam shows up on app....which is the ICCID issue cam. Help me start the trouble shooting process.
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For the two cameras that are on the app, have you gotten both a receipt for the data plan AND an activation email for each? It sometimes takes a while for the activation to make it through the system.
I don’t know what to tell you about the ICCID cam. Did the SIMs come with the cameras? I’d get in touch with TCP and ask about that SIM. If you’re in a hurry, see if you can swap out the SIM at a Verizon store or possibly buy a SIM at Walmart, Best Buy, Target, anywhere that sells SIMs.
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All previous cams i own activated immediately. All have receipts and activation emails. The only ones that didnt activate are the 3 used i just purchased. 2 of them have receipts\activation emails...except the IICID cam obviously.
New sims came with all 3 cams.
I seem to remember entering sim#s years ago for the cams i have working. I didnt do that with the 3 used cams\new sims. ring a bell?
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Make sure you have an active data plan and then hit the + sign on the app to add a new camera. Then you can scan or enter the cameras IMEI number. After that you'll go into the cameras menu and find "register camera". Click on that and it should give you a code that you'll enter in the app. You can also add the camera though the portal, my.spartancamera.com
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This may help the troubleshooting process. To get the three used cameras going all I did was go to the portal and manually enter the IMEI number. The cameras were off. I never entered any type of registration code. I assumed they were going to be like my previous cameras I own. Whereas all I did was log on and by the data packages for them. Evidently I missed a step in the three used camera upstart.
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You can try deleting one and adding it back and see what happens. You might have to send an email to support so they can try and see if something is up. support@spartancamera.com
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