New GoLive Cam - Server Error/Set Up

Follow
Landon Brim

Camera will not register!  Added service to existing Verizon account......camera shows verizon full service, but refuses to give me a registration code.   Keeps saying, Service Error.

Anyone else have this issue!  I'm pretty dissapointed frankly.

0

Comments

21 comments

Sort by Date Votes
  • John Lockburner

    What is the camera model? When you go into the cameras menu go to diagnostics and do the hello test and see if it passes or fails. Sometimes with Verizon it can take a little while for the camera plan to be active.

    0
    Comment actions Permalink
  • Landon Brim

    Spartan GoLive is the model.  I'll try the hello test shortly.  Verizon said 24 hours, which was about 36 hours ago.  So, maybe they're the problem.  I spent an hour and a half of my day Saturday talking to them.  Pain in the butt!

    0
    Comment actions Permalink
  • Zackery Cowart

    I bought 3 GoLives and I can’t add them like the regular cams

    0
    Comment actions Permalink
  • John Lockburner

    What model and where are you trying to add them?

    0
    Comment actions Permalink
  • Zackery Cowart

    GL-VLTEb I’m hitting the plus sign on the app

    0
    Comment actions Permalink
  • John Lockburner

    Sometimes Verizon can take a while to activate, go into the menu and by diagnostics there's a hello test. See if it passes or fails.

    0
    Comment actions Permalink
  • Zackery Cowart

    It failed

    0
    Comment actions Permalink
  • John Lockburner

    Then it's not connecting, how long ago did you active it with Verizon?

    0
    Comment actions Permalink
  • Landon Brim

    Guys, it took me the better part of a day to get someone at Verizon on the phone, who knew how the hell to activate my new service. Finally got it squared away! Keep trying to call Verizon.

    0
    Comment actions Permalink
  • Zackery Cowart

    I tried to link it with my spartan plan and it won’t let you check out

    0
    Comment actions Permalink
  • John Lockburner

    trying on your phone? Android or iphone?

    0
    Comment actions Permalink
  • Zackery Cowart

    iPhone

    0
    Comment actions Permalink
  • Zackery Cowart

    If I shoot you my number would you call I’ve been trying to get in touch with spartan 3 days now

    0
    Comment actions Permalink
  • Landon Brim

    Zachary, I had the same problem. I was pleasantly surprised, even though it was a pain in the butt, going through Verizon will save you money!!

    0
    Comment actions Permalink
  • John Lockburner

    I don't work from the office so there's not much I can do. If it's not letting you check out something may be wrong with the info. Maybe try from a desktop/laptop if you have access to one.

    0
    Comment actions Permalink
  • Zackery Cowart

    I already have 13 with spartan

    0
    Comment actions Permalink
  • Zackery Cowart

    Is there another number that you can call I’ve left messages 3 days in a row

    0
    Comment actions Permalink
  • Elizabeth Swoope

    Zackery,

    Someone from support will be in touch. This is the busiest time of the year. Calls and emails are handled in the order received.

    0
    Comment actions Permalink
  • Larry Lott

    I am having same problem.  Verizon says my camera with the IMEI # is added to existing plan. it has been 3 days, but no connection.  I am pretty confident issue is how Verizon set it up. they assumed I need to install a new SIM card that they are shipping to me.  The golive's have internal Verizon sim card that is not user accessible.  I am in queue again with Verizon to see if they can switch setup on their end to use built in SIM card instead of the one they have in transit to me...  I'll update this blog with status once I get someone in Verizon that knows what they are doing

    0
    Comment actions Permalink
  • Larry Lott

    Update - confirmed issue is how verizon setup camera on their end assuming I had to get new SIM card.  The GoLive's have an e-SIM so need setup differently on Verizon end.  Unfortunately, after 3 failed attempts at going through standard Verizon support to do the setup, I had to contact a friend that works at Verizon. He did the setup in 5 minutes.  Cost is $5/month unlimited data + surcharges and taxes ($5.37 total monthly charge...).  My friend said a lot of the newer support members at Verizon don't know much about these cameras to know how to do the setup...

    0
    Comment actions Permalink
  • John Lockburner

    Thanks for the update Larry, I 'm hearing the same thing from quite a few other Verizon customers.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post