Gocam stopped connecting to Verizon network

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Kevin Cronk

One of my Gocams (model GC-V4Gb) will no longer connect to the Verizon network.  I brought it home where the signal is strong, replaced batteries, SD card, antenna, etc. without any luck. The camera turns on normally in Setup mode but shows no signal bars and reads "Searching network..." but never connects.  My other Gocams are working without any issues.  I checked my Verizon account and the device is still registered there.

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  • Elizabeth Swoope

    You’re going to think this is weird and it sounds like voodoo, but it’s worth a try. Try a class 4 SD card in the camera. You can also try setting the camera to defaults when you format the SD card (same menu). There are several people who have had luck getting a V4Gb back on the network after swapping from a “to spec” SD card to a class 4 SD card.

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  • Kevin Cronk

    No luck with the voodoo.  I tried a class 4 SD card and default but still can't connect to network.  Any other suggestions?

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  • John Lockburner

    You can try removing the SIM card and cleaning the contacts with a pencil eraser. Putting a single layer of scotch tape on the back (non contact side) of the SIM might help too.

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  • Kevin Cronk

    I tried that, John, but again no luck.  Do you or Elizabeth have anything else in your bag of tricks?

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  • John Lockburner

    Maybe try clicking on register camera in the menu

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  • Kevin Cronk

    No luck there either

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  • John Lockburner

    Check the information screen in the cameras menu and make sure the IMEI and ICCID numbers are there. Make sure that imei number matches the one on the sticker.

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  • Kevin Cronk

    The IMEI numbers match.  I don't see any ICCID number in the information screen.  I see Model, MCU, DSP, and IMEI.

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  • Kevin Cronk

    I received a prompt response from Cris in Tech Support who suggested I try a SIM card from a working camera.  I did that but the problem continues.  The SIM card from the non-working camera worked fine in the functioning camera so it not an issue with the SIM card but rather the camera itself.  I am sending it in for (hopeful) repair.  Thanks Elizabeth and John for your attempts to help - much appreciated.

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  • Elizabeth Swoope

    Depending on how much it costs to fix it (if it can be fixed), you may want to think about spending that money on a new camera rather than on repairing that one. Hopefully, it won’t be much. That is the first 4G GoCam model and the comm module in it isn’t as good as the ones in all the other later 4G cameras. 

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  • Kevin Cronk

    Roger that.  Thanks.

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