firmware status/update from web portal

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Robert Kepple

• November 08, 2021 12:34

According to the online doc, I should be able to view my cameras firmware version and update it (see excerpt from the website below) and I have done so in the past.  (I have 10+ cameras so it is a lot faster and easier to do the updates via the web portal).  Now, I cannot find or access that page.  Has something changed or am I missing something?

============= below is cut and paste from the online help doc ============

From the portal

On the portal, you can view all your cameras and their firmware status by logging in, then looking at CAMERAS (or CAMERAS MENU), Firmware Update. If several cameras need to be updated, it's faster to make the request from the portal.

 

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  John Lockburner

  • November 08, 2021 13:08

  I prefer to do it from the status report page on the app. If you still want to do it from the portal if there's a firmware update available there will be an update firmware option on the drop down menu on the camera management page. It's where the camera settings and request status report are.

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  Elizabeth Swoope

  • November 08, 2021 13:30

  I could not find that page when I looked recently. Article needs to be updated. Requesting from that page was really handy when you have several cameras.

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  Robert Kepple

  • November 08, 2021 22:36

  Has that function in the web portal been removed?  I hope that it is not permanently gone because it was a quick and easy way to check on the firmware status (and update if necessary) on 20+ cameras.  Now, I have to request the status report for each camera to even find out if a firmware update is needed.

   

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  John Lockburner

  • November 08, 2021 22:51

  You don't need to request anything, just look at the status report screen on the app and it will tell you if the firmware is up to date and if it's not there will be a green update button.

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