lost photos

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Mike Nichols

• December 20, 2021 17:57
• Edited

Camera has been working great.  I went to check photos this morning on my phone and nothing shows' up.  Pull up account on computer click on photos and it says no photos found. when I look at status it says 113 pictures have been taken this month.  Credits have not run out for the month.   not sure what has happened here 

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  John Lockburner

  • December 20, 2021 18:22

  Does someone have admin access that might have deleted them?

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  Mike Nichols

  • December 20, 2021 18:31

  Not that I know of.  They were all there yesterday this morning when I got up they where gone  I didn't get my scheduled photo at 8am either

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  John Lockburner

  • December 20, 2021 18:37

  Are your cameras showing on the app? Any status reports?

   

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  Mike Nichols

  • December 20, 2021 18:51

  I have a status report at 1:30 am this morning.  I'm going to check with kid tonight to make sure they didn't delete photos.  Wouldn't the pictures still show up in portal even if they are deleted from app on phone?

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  John Lockburner

  • December 20, 2021 19:03

  No, if they are deleted from the app it can remove them from the portal which will eventually remove anything unsaved from your phone/app

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  Mike Nichols

  • December 20, 2021 19:08

  Great info!  Thanks it has to be the kid or I got hacked.  More likely the kid

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  Elizabeth Swoope

  • December 20, 2021 19:58

  Teach the kid to use the Settings tab in the app and set cache days to something less than 30. Photos are deleted from the app automatically after the number of cache days. They’ll stay on the portal for 30 days unless deleted manually. I never delete photos manually.

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