lost photos

Comments

7 comments

  • John Lockburner

    Does someone have admin access that might have deleted them?

    0
    Comment actions Permalink
  • Mike Nichols

    Not that I know of.  They were all there yesterday this morning when I got up they where gone  I didn't get my scheduled photo at 8am either

    0
    Comment actions Permalink
  • John Lockburner

    Are your cameras showing on the app? Any status reports?

     

    0
    Comment actions Permalink
  • Mike Nichols

    I have a status report at 1:30 am this morning.  I'm going to check with kid tonight to make sure they didn't delete photos.  Wouldn't the pictures still show up in portal even if they are deleted from app on phone?

    0
    Comment actions Permalink
  • John Lockburner

    No, if they are deleted from the app it can remove them from the portal which will eventually remove anything unsaved from your phone/app

    0
    Comment actions Permalink
  • Mike Nichols

    Great info!  Thanks it has to be the kid or I got hacked.  More likely the kid

    0
    Comment actions Permalink
  • Elizabeth Swoope

    Teach the kid to use the Settings tab in the app and set cache days to something less than 30. Photos are deleted from the app automatically after the number of cache days. They’ll stay on the portal for 30 days unless deleted manually. I never delete photos manually.

    0
    Comment actions Permalink

Please sign in to leave a comment.