Multiple Firmware Update Failures on 5 Verizon GoCams
For the last few weeks I have noticed strange issues with my cams not sending pics when they should be. For example, fresh corn pile one evening, no pics all night, corn gone next day. Then the cam would send pics all day long of nothing then stop again at night. I've swapped SD cards, formatted, tried to update firmware, and defaulted cams. Now all my cams seem to be having the same issues. And none of them will successfully update the new firmware. Ive been running spartans for a few years now so Im familiar with the tricks of the trade as far as sd cards and formatting etc but this is getting extremely frustrating as the season is winding down and ive got a tag to fill. It shows that firmware update is requested and that it is completed, but then shows that it is available to be requested again, and the cycle goes on and on. On one cam, it shows the firmware update was completed 15 times in one month. Yet it still shows it needs updated, and the current version/date is the same as the last 15 times it supposedly updated. So I decided to manually update the firmware by downloading the firmware to an SD card following the directions on Spartans site. Everything went well, checked the app afterwards and showed that the update went through, until I go home that evening, I was right back where I started. What is going on with the firmware? Sorry for the long post, thanks in advance for any help!
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I wish I had an answer for you. I’m sharing this with my support contacts. I will let you know what I hear back. May be a day or two.
In command history, FW update successful just means that the FW file was downloaded, not that it actually installed. (That’s just an explanation of why you are seeing the update completed in command history but it’s not showing as current in the status report.)
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As you can see from the screen shot, this is a brand new camera. I used a brand new sd card and formatted. I requested the firmware update and it showed completed, but still shows that it needs a firmware update. And the firmware description is the same firmware/date that was on the camera when I received it. So it has “completed” the firmware update twice but still shows the same firmware and that it still needs updated.
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Now that I have traveled out to get my camera, bring it home to download the 12/23/2021 firmware on my computer and upload it manually, the firmware is now gone from the Spartan support download page (GC-Z4Gb2). This is getting extremely frustrating. Is this solely an issue with my model cameras? I can’t find anything about anyone having the same issue yet I’ve been having this issue on 5 camera for a few weeks.
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