searching for network

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Troy Owen

my new camera still wont connect

camera active on account
firmware updated manually
SD card good
SIM card contacts cleaned
Defaulted
Diagnostics - all say system busy

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17 comments

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  • Elizabeth Swoope

    What data carrier?

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  • Michael Lear

    Same thing happening to me!  I do have a support ticket open, hopefully they get back to me soon.  I've got AT&T

    Michael 

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  • John Lockburner

    Go to diagnostics and APN and see what the APN is set to, 123456 is the password.

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  • Michael Lear

    APNBL

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  • Michael Lear

    OK, once i back out of that setting, it updated?  turned it back off, waited a few seconds, cut it back on and it connected!  Good to go now!  Thanks for the tip!

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  • John Lockburner

    You didn't change anything, just checked it and backed out? What was it set to?

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  • Troy Owen

    when I go to APN, just says System Busy.....

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  • John Lockburner

    At some point the camera should stop searching and let you check the APN

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  • Michael Lear

    This was a email from one of the techs there..


    Turn the camera to Setup press menu and click the right arrow over to the gear wheel the system settings. Go down to Debug and press ok you will want to turn the debug switch on and then go down to where you see logs and press ok. Once this is done turn the camera back off wait 10 seconds and turn it back to set up. Once you get the register network failed message. Refollow the original steps I sent you and let me know if the log files are there. 

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  • Troy Owen

    APN SET TO APNBL

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  • Troy Owen

    I GOT FULL BARS BUT NO NETWORK ID (IE., ATT)

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  • Troy Owen

    i have log files

     

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  • John Lockburner

    Change it to APNsp for Spartan data plans

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  • Troy Owen
    • Edited

    ok did that, backed out, no bars.  powered down, waited, powered up now searching for network...........failed..........now full bars but no network id

     

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  • Troy Owen

    you know, when i try and change my plan on the portal to a plan with more cameras, says it wont change until my renewal date........does that have anything to do with it?  Should I just a multi camera plan?

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  • Troy Owen

    guys, that was it......i had to set up a new plan....camera working now

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  • John Lockburner

    Great, glad you got it going!!

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