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25 comments

  • John Lockburner

    What is your camera model and what SD card are you using, can you post a picture of it here? If it's sending status reports then it's connecting to the network,

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  • Cliff Follis

    Hopefully the pictures help, It's a ATT GO Cam.  Thanks!

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  • John Lockburner

    You are getting your data through Spartan correct?

     

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  • Cliff Follis

    That's correct. I believe I just purchased more at the beginning of the month.

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  • John Lockburner

    The plan should auto renew if it's a Spartan plan, I just want to make sure that the data is through Spartan and not ATT directly. If through ATT directly then you would get premium credits through Spartan. If it is Spartan plan then you want to change that APN to APNsp, if you are getting your data from ATT directly then you would try either APNbl or APNbr.

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  • Cliff Follis

    It did auto renew through spartan not att. I'll try changing to APNsp when I get home. I thought I tried that last night and got the same result. But I'll confirm later

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  • Cliff Follis

    I just got home from work and switched the APN to APNsp.  The camera connects to the network, I get the status update to the app, but am unable to send the manual picture.  It retries 2 or 3 times and then I get the message that it failed.  Thanks again!

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  • Elizabeth Swoope

    Please confirm that it still passes the hello test after you changed the APN.

    Also, can you please post a screen shot of the status report, preferably from the app.

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  • Cliff Follis

    I just confirmed, it does pass the hello test. I attempted another manual picture, but it didn't send and then the network fail message appeared.

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  • John Lockburner

    Try defaulting the camera using it's menu and also format the SD card again using the cameras menu. Are there pictures that the camera is taking on the SD card?

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  • Cliff Follis

    I seem to be back to square one this morning. I'm getting the same error message and now the hello test failed. I default the camera and format the card, turned it on a couple times with no luck.

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  • John Lockburner

    Try taking the SIM card out and cleaning the contacts with a pencil eraser. You can also put a layer of scotch tape on the back (non contact side) of the SIM card and see if that makes a difference. Did you do a manual firmware update to the camera?

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  • Cliff Follis

    I took the SIM card out, cleaned the contacts, added tape to the back and reinstalled.  I attempted a manual firmware update and it said file not found.  Any other suggestions?

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  • Elizabeth Swoope

    If it says file not found, you didn’t download the file from the web site to the SD card so there’s no update file on the SD card. 

    Here’s the link to the page with instructions and the firmware files for download. If the camera still isn’t working after all this, please contact support. They won’t be open again until Tuesday, but you can either send email to support@spartancamera.com or leave voice mail at 770-582-0004.

    https://my.spartancamera.com/download

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  • william crawford

    John Lockburner - you have been the only one to help me out.  i wanna take this time to tell you how much i appreciate you.  this may not help Elizabeth Swoope (i have different model and it's been a month). but... John, i have the Spartan Go Live, we have the US cellular plan, paid up, billed monthly blah blah blah.  we've had camera for a couple of months, batter just died, i replaced batteries and got the dreaded "failure to connect' AND the 'network access denied' codes.  after reading a couple of different posts where your - John Lockburner have answered with the APN help... i finally figured mine out, thank you, THank you!  i wanna spell it out for people a little easier and maybe you could figure out a way to Pin it if you haven't already.  the APN screen can be a little confusing.  here's what worked for me (i have the Spartan plan).  1) turn on. 2) if it has NOT been connecting then go ahead and ignore warning to not hit buttons and Press Menu button. 3) scroll over with Right arrow until you get to 'Wireless Settings". 4) scroll down with Bottom arrow 5 or 6 times until you see 'APN Setting' and hit OK.  5)  on my camera (Go Live), i leave my APN Setting to 'Custom' (i have Spartan auto billing plan).  i lset Dial Script to 'Default', i leave 'APN' blank, and then the important one - under APN User i hit Right Arrow and enter the keyboard-ish options, go over to the 123 tab, hit that and scroll over to  1 (hit OK/enter) scroll to 2 (hit OK/enter) scroll to 3 (hit OK/enter) etc. until you see the small numbers at very top say (123456), then keep hitting menu button to save and exit to main live screen.  that worked for me.  when i read your first couple of posts i was accidentally putting the 123456 in the 'APN' setting INSTEAD of the 'APN User' setting.  i'm sorry if this is confusing but the whole interface is confusing and i hope this helps somebody.  John, i can post some pics if you wanna walk me through how to do it.  once again, you're my savior:)))

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  • Elizabeth Swoope

    123456 is the password to access the APN setting. The only thing you choose on the APN screen is Auto or Custom and for a Spartan plan, the APN is APNSP. I’ve never messed with any other entries on the APN screen. 

    (I wasn’t looking for help. I was telling you why you were getting the message about the firmware file not bein* found.)

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  • william crawford

    Elizabeth - sorry, i see now that you are one of the people helping people.  i wasn't the OP, i only posted because this is what i had to do to get mine working again.  it worked fine for 2 months, batteries died, suddenly after replacement it wouldn't connect.  i too had never screwed around with the APN entries, so i'm just replying in case someone else has this same problem where their camera WAS working and for some reason after battery change something happens.  i don't know if it inadvertently erased the 123456 or what, but i struggled with the interface trying to figure out where that password was supposed to go.  so whether or not the only thing i chose on the APN screen was Auto or Custom, this post was just to point out where to enter the 123456 as mine had disappeard.

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  • Elizabeth Swoope

    You have to enter the password, 123456, before you can get to the APN screen (the first time, anyway). Once you get into the APN screen, it’s irrelevant. It’s just to keep people from accidentally getting into that screen and changing things without knowing what to change.

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  • william crawford

    well, like i said, the thing was woking great for 2 months, batteries died, put new ones in and wouldn't connect.  i read about the APN 123456 but kept screwing up which field i entered it in (thought i was fairly smart, guess not:)))  thought this would help anyone that went thru what i did when trying to figure out those entries.  i still don't know why it suddenly didn't connect after battery change, maybe since it was dead for 3 days maybe the internal battery also died and re-set something.  all i know is that once i went in and figured what entry screen to put the 123456 in it worked.  what i can't remember is if the '123456' was completely missing or not - like maybe it got erased by the system or something - totally confused me.  something happened during battery change.

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  • John Lockburner

    William, that 123456 was completely missing and always is and that's normal, the only thing that's showing on that screen when you go to it is 6 dashes where you enter the password (123456)

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  • william crawford

    thanks john, i'm still so confused on why it stopped connecting after battery change and then only worked when i took your suggestion on entering the 123456.  oh well, i guess i should let it go & just be happy but... stuff like this drives me crazy!

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  • John Lockburner

    I'm going to assume you have an ATT camera. With ATT shutting down their 3g service sometimes you have to have that APN reconfigure because the network needs to make sure that it's a 4g camera. Sometimes it just happens out of nowhere and sometimes the dead batteries trigger it.

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  • william crawford

    well, my dad signed up for the US Cellular data plan on Spartan (supposed to be multi-carrier).  he has ATT on his phone (where also the Spartan App resides).  i have verizon phone & he's got it set up to email me the pictures.  so it's been working fine for 2 months... we were both together over this weekend, both getting pictures & then on Sunday nothing.  i opened up door on Tuesday and no power so i put new batteries in and started getting the Network failed, denied access etc.  Plan was up to date and solid.  the camera started connecting once i figured out to enter the 123456 that you've mentioned in a couple of threads (thank you by the way!!!).  so maybe it was just a weird thing since his phone is ATT - but honestly i don't know if the camera itself is ATT.  it's a Spartan Go Live model# MLTEb (A588FA).  by the way, you've been so helpful, it's been hard to find a lot of info on these.

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  • John Lockburner

    The phones have nothing to do with it, it's all camera related. If it's an M camera it may have been using the ATT network and that's why it needed the APN reconfiguration. I was just thinking that the dead batteries might not be triggering the need for reconfiguration but instead the camera stops being able to connect to the network and kills the batteries trying.

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  • william crawford

    Roger that John, well... at least it's working and i can always refer back to this thread if it happens again and I forget how to fix it hahahaha.  Thanks again for replying, you've saved me - epecially because as an Outfitter, when this happens in the field on a weekend it's hard to get support:)))  thanks again to you and Elizabeth.

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