'no SIM card, please insert your SIM card and restart' -

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Davis Barnett

• July 17, 2022 17:06

I am trying to set up the camera for the first time.

I just purchased a data plan through the app, and I wonder if that data plan is Verizon, while my sim card appears to have the ATT logo, so I wonder if I need to rectify the sim card with the provider.

What is the provider of the data plans on the app? 

Would you please provide guidance?

Thanks -Davis

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  John Lockburner

  • July 17, 2022 20:18
  • Edited

  The data plans on the app aren't specific and will work with Verizon or ATT. What is your camera model?

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  Elizabeth Swoope

  • July 17, 2022 19:48

  What model camera? (GoCam, Ghost, or GoLive)

  If it’s a GoCam, please eject and insert the SIM. If Ghost or GoLive, then you can’t access the SIM.

  Did you get an email with a receipt and another saying that the plan had been activated?

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  Davis Barnett

  • July 18, 2022 01:25

  Spartan 4G (AT&T) GC-A4Gb

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  John Lockburner

  • July 18, 2022 10:52

  Did you get both emails, purchase receipt and activation email? Take the SIM card out and clean the contacts with a pencil eraser, wipe it off and reinstall it and see if that helps. You can also put a layer of scotch tape on the back (non contacts side) of the SIM card.

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