Sim Card Activation
I have a 4G GoCam using AT&T. I know AT&T made some update and TX is having the most issues. I called support and did the trouble shooting with them, no fix. I went to AT&T and bought a new sim card, but I do not know how to activate this new sim card. I deactivated the camera from my plan, when I go reactivate I am putting in the IMEI number then the new ssid and it says invalid. Any help would be appreciated, it took some work but my other 4 cameras came back online, just need this last one to find service!!
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Are you putting this camera on your AT&T phone account, or was it using Buy-A-Session, or has it been on a Spartan data plan?
AT&T quit activating devices on Buy-A-Session back in April, so if it was on BAS, you’ll have to either put it on your cell phone account (which I think can be pretty pricey) or put it on a Spartan plan.
If it’s on a Spartan plan, it has to have a SIM from Spartan. One from AT&T will not work to put it on a Spartan plan.
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Spartan Data Plan is what it has been on every year. I have always had an AT&T sim in the camera, it came with it. I bought a new one for $5 from att yesterday but need to attach the iccid on the sim to the camera. Spartan sells the same replacement att sim cards on the website for $5, there are just no instructions on how to activate the new sim card to the camera.
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If you've had the camera on a Spartan data plan using the SIM that came with it, the SIM was a Spartan AT&T SIM. You cannot use a SIM that you buy from AT&T. You must get a replacement SIM from Spartan. They may look the same (actually, they don't, the globe is in a slightly different location on a Spartan SIM than on an AT&T SIM) but they are not.
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Register Network Failed, Please check SimCard and Restart
I did trouble shooting with support, set to default, manually updated firmware, checked APN settings, popped a sim card from a working camera in still never got on the network. I am not wanting to give up on the camera yet, so I wanted to try a new sim card.
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Also, if there’s a data plan on the old SIM, does the old SIM work in a different camera?
You don’t mention swapping SD cards with between this camera and a working camera, but that was probably an oversight in what you typed rather than something you didn’t try. I see you’re going to get a new SD card, but you could try a working one from a different camera. -
Send an email to support@spartancamera.com and ask for an RMA to send it in to get looked at. They have a two year warranty. It may be something as simple as the antenna disconnected inside.
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