Remote Access October 12, 2018 21:42 Follow Spartan Camera Remote Access | Download Related articles Why am I not getting email or text from my GoCam? Manuals & Instructions Premium Credits: what are they, buying them, and monitoring them Pro Staff Email Verification Comments 15 comments Sort by Date Votes Tony Whitley November 03, 2018 01:15 Can’t get Acc to change settings only view settings Please heal 0 Permalink Camerapw1 November 07, 2018 23:01 I have three cameras. All three display photos in the web portal but only two are displaying in my mobile app. What do I need to do to get the third camera synced with the mobile app? 0 Permalink Steve Sun November 08, 2018 00:02 If you can view settings, mostly like you have pending download or retrieving settings. -2 Permalink Steve Sun November 08, 2018 00:04 The third camera may not have the access code set under My Cameras > Mobile Access. After you set the Access Code, go back to the app and add the third camera. Or simply Authenticate if you used existing Access code. 0 Permalink ron laymance November 19, 2018 03:21 Camera was working good had set to send to two different emails. It Stopped sending to one. Went to lease batteries were low.changed them out. Still no pics to that email but got them to other. Now no pics to either for past 2 days. I have credits 0 Permalink eswoope November 19, 2018 11:37 Do you have any scheduled events set? Have you gotten the midnight status report? When is the last time the camera checked in? since you are running premium, is there a reason you aren’t using the app? 0 Permalink ron laymance November 19, 2018 13:36 No events set. Last pic morning of 17th. No status reports either. No pics on app either 0 Permalink eswoope November 19, 2018 14:05 Ron, I forgot to ask which model camera. Have you checked to be sure that you have an active data plan (applies mainly to AT&T cameras)?I recommend setting some scheduled events. It helps with knowing either that the camera is working or identifying that there is a problem fairly quickly. A couple or three pictures or status report events are a good idea. 0 Permalink Bradhunt December 07, 2018 00:10 Have 2 cameras I activated roughly 1 month ago. I have been getting emails of images but all images are not showing up on online account and no new images. Please advise what is happening. 0 Permalink Jhartsfield124 February 21, 2019 01:11 I am receiving pictures to my email, but I have three mobile number I want it to send pictures as text messages no emails. What do I need to do? 0 Permalink eswoope February 21, 2019 01:51 Jhartsfield124, You must enter the phone numbers as email addresses. You add a suffix that's specific to each phones carrier after the number.For AT&T phone numbers, type @mms.att.net after the 10-digit number. For Verizon, type @vzwpix.com after the number. For any other phone carrier, you need to check with the carrier for their picture mail address. If you use premium service and the app, an unlimited number of devices can receive the pics. 0 Permalink eswoope February 21, 2019 01:52 Bradhunt, I'm not sure how your message slipped through the crack. I hope you've resolved the problem since it was so long ago. My first guess would be that you are out of premium credits since you said you activated your cameras about a month before you posted. 0 Permalink Dave Flowers March 22, 2019 19:45 Since you changed / update the mobile app I've lost once camera out of 2 ( no access to it) and when I log into my mobile app all I get now is (Error Optional (909) - Access Denied. NOT GOOD... 0 Permalink eswoope March 22, 2019 20:07 Is that a shared camera? If so, shared to you or by you? That message is associated with shared camera access being revoked. 0 Permalink eswoope March 22, 2019 20:11 The fastest way to sort this out is probably to contact tech support, 770-582-0004 9 AM - 6 PM Eastern M-F. They’ll have access to your account. 0 Permalink Please sign in to leave a comment.