Data plan - adding camera

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Chad HOFFMAN
I currently have two cameras on a data plan and would like to mover a third camera on to it. This third camera was using premium credits and had expired. I am having troubles adding this third one to the data plan. When I go to data plans and try to activate camera using the cameras two numbers it says camera already active contact support. Nobody answers at support. Thank you
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  • Elizabeth Swoope

    You have to leave voice mail. All the support people are on the phone returning earlier calls. 

    If the third camera was using premium credits, it wasn’t on a Spartan data plan. You didn’t say what carrier, but it almost has to be Verizon. If so, you have to remove it from your cell phone plan and then you’ll be able to buy a Spartan data plan for it.

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  • Chad HOFFMAN

    Yes these are through Verizon. I called Verizon to cancel the plan from cell phone and they directed me to their business department. The business dept. can’t cancel my plan because I’m not an administrator for the plan. I’m not sure what to do. I bought and paid for the camera so I figured I was an admin. So confused right now

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  • Elizabeth Swoope

    Is this your personal cell phone plan or a company cell phone plan? If it's a business cell phone plan and it's not your business, then you need to find out who is administrator for the business account and have them remove it from the company cell phone plan.

    If it's your personal or your own business plan, then you got sent to the wrong department. You should be able to log on to your Verizon account online and remove the camera from your account.

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  • Chad HOFFMAN

    This is my personal cell phone plan. I’ve have called twice and both agents redirect me to the business division. The last agent said there were five names listed as admin. on this plan and I wasn’t one of them. Agent tried calling them but got no answer. I talked to Spartan camera and they said I must remove device before adding it to a data plan.

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  • Chad HOFFMAN

    I have looked on my Verizon account online and can’t find any record of it either

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  • John Lockburner

    And there's no chance it was on a Spartan plan?

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  • Chad HOFFMAN

    I contacted Spartan and a representative tried to add the camera himself and couldn’t because said camera was on a Verizon plan

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  • Elizabeth Swoope

    Are you able to log into your Verizon account and see the camera? If so, you can delete it from there.

    Who are the supposed other admins? Can you get one of them to remove the camera? Spartan can't do anything as long as that camera is linked to Verizon.

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  • Chad HOFFMAN

    I looked into my Verizon account and the camera is not there.
    Verizon won’t tell me who the admins are. Seems like a joke. I am going to call Verizon again and see if I get someone different that can help

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  • Elizabeth Swoope

    Somehow, the camera is not on your Verizon account, it's on another Verizon account. That's very weird.

    It's on your Spartan account?

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