No responce from Spartan!!

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Permanently deleted user

Please have someone contact me!!!!  I have a camera that is not sending pictures!!!!  I have emailed, called, try to chat - no one responds!!  Never had this problem with Spartan before.  Why is there no one to chat!!

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  • John Lockburner

    What is the camera model and are you still getting status reports?

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  • Permanently deleted user

    I am getting status reports.  It also says that my firmware is up to date.  Where would I fine the model?  I don't have it with me - it is still on the property.  I don't have it with me.

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  • John Lockburner

    Model should be on the homescreen of the app. If you are still getting status reports try formatting the SD card.

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  • John Lockburner

    Also there's some models that say up to date but need a manual update. You can check the dates on this list https://my.spartancamera.com/download

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  • Permanently deleted user

    Okay is the model GC-Z4Gb2?  How do I format remotely??

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  • John Lockburner
    • Edited

    On the status report screen there's a format button. Press that and hopefully the camera will check in and format, if it's successful you will get a picture with an F on the bottom of it.

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  • Permanently deleted user

    Okay - just tried it.  Will see what  happens!!  thanks for your help!

     

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  • John Lockburner

    Make sure your SD card is to spec, 32gb or smaller, class 10, 80mbs or faster and full sized cards, no micros in adapters.

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  • Permanently deleted user

    It is - it actually came with the cam

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  • John Lockburner

    Ok, might just need to be formatted

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  • Permanently deleted user

    If this doesn't work - I can go to the cam this weekend and format it.  Was hoping to do it remotely.

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  • Casie Powell

    I am having the same issue and am not receiving any contact back from Spartan.  Did your camera start working after the formatting?

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  • John Lockburner

    Cassie, support is running 2 to 3 days behind returning voice messages and emails. What issue are you having with your camera?

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  • Jay Rogers

    Same here, I just bought the Go Live Black Out and it worked for a few minutes and it will not let me view live stream and will not send pictures. I even got the solar panel and it is saying it's not charging!!  

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  • Elizabeth Swoope

    Jay,

    what is the internal voltage? The cameras tend to have dead or nearly dead internal batteries when you get them. If the internal battery is low, the solar panel can’t charge fast enough to run the camera. Leave the camera off with the panel in full sun for several hours. Let the internal battery get at least to 3.8 before doing anything with the camera.

    is this a GoLive or GoLive 2?

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  • Heath Prescott

    Spartan customer service has turned into pure crap!!!! just a few years ago their customer service is what sold me on the cameras.  17 cameras later and ive never been more frustrated with Spartan.  will not answer customer service.  will not call you back.  and 75% of the time, do not fix the problem when they do answer.  UNACCEPTABLE.  will likely be changing cameras soon.  

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  • John Lockburner

    Support should be all caught up, when was the last time you left a message?

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