External battery issue with GoLive camera?

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Robert Kepple

I have a GoLive GL-VLTEb camera that recently stopped sending pictures and status reports after about 6 weeks in use.  In the camera are 12 Eneloop Pro NiMH rechargeable batteries and it is connected to a Dakota Lithium 12v 23ah LiFePO4 external battery.  The last picture showed the battery info of "PB5 AA1 LI1" and the last status report in the app shows "internal voltage 3.78v" and "external voltage 13.24v".  It appears to me that the camera was using only the internal AA batteries to recharge the build-in lithium battery and not drawing power from the external battery at all. However, it apparently can see the external battery since it is showing "PB5" and "13.24v". Any thoughts as to what is wrong?

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  • John Lockburner

    Are you still able to go live? Can you post a screen shot of the last status report, include the SD card info at the bottom of the report please. You may need to put your phone to desktop setting in order to see the insert image icon.

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  • Robert Kepple

    Golive is not turned on for this camera.  Sreen shot of last status report is attached.

    Additional info: two other GoLive cameras with same battery setup and time in use show "PB5 AA3 LI5" and "PB5 AA3 LI3" in most recent pictures.

     

     

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  • John Lockburner

    Are you getting your data from Verizon directly or through Spartan? What is the time and date on the top of that status report?

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  • John Lockburner

    Is the SD card to spec, 32gb or smaller, class 10, 80mbs or higher and a full sized card and not a micro in an adapter?

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  • Robert Kepple

    Data through Spartan

    Time and Date: 2022-12-05 01:01:33 [I have the status report time set to 1:00]

    SD card meets all specs

    While I'm happy to answer your requests for additional info, doesn't the "PB5 AA1 LI1" on the last picture (and some preceding pictures) indicate some kind of problem?  My understanding is that the internal lithium will draw recharging power from whichever source (AA or PB [or Solar]) has the highest voltage.

     

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  • John Lockburner

    Yes, those numbers indicate that something could be off but I wanted to rule out other things as well. The AA1 wouldn't usually concern me since rechargeable batteries have a lower voltage to start with than alkaline so they generally show low on electronics. And while 3.78 is low for the internal, that will usually still send a status report. But put all three of those things together and there might be an issue (very possible) How far away is the camera? A few times I have seen just turning the camera off and back on or unplugging the external plug and plugging it back in has fixed the issue. Is the external plug and cable from Spartan or somewhere else?

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  • Robert Kepple

    The camera is 300 miles away -- I will be out there Christmas week and can try the off/on and re-plugging then.  The external plug and cable (and battery box) is from Herd 360 in Georgia.

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