Getting notifications but no pictures

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Abel Eubanks
Getting notifications every day but no Pictures. I’ve requested cards to format and cleared all my pics on the app. Checked camera settings. Live is working. I’m not getting any daily setting updates tho. What’s your thoughts?
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  • John Lockburner

    Are you at least getting the midnight status report? What is the camera model and where are you getting your data from? can you post a screenshot of the most recent status report and include the SD card info at the bottom, you may need to set your phone to desktop view to see the insert image icon. You can also check he online portal, my.spartancamera.com to see if the pictures are there. With the camera in set up once it finds signal press the ok button once to take a picture and then press it again to send the picture and see what happens and what it says on the screen.

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  • Abel Eubanks

    I set up status reports for 12 noon instead of midnight. Only my GoLives are working properly. All GoCams are not sending pics. Formatted all sd cards. I’ll look at portal tonight.

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  • John Lockburner

    Did you format using the app or on the camera itself?

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  • Abel Eubanks
    • Edited

    Using the app. It would take me a week to get to all 30. I’m still getting GoLive pics but no GoCams. Notifications on the morning on my thumbnail are showing many more than what is on the 5 goLive’s. 25 GoCams showing no pictures. Thanks.

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  • John Lockburner

    You need to get in touch with support to get a call back, the two of us that monitor this page aren't at the office so we can't do as much as they can. Email support at support@spartancamera.com with your info and they will help. Have you checked the online portal to see if the pictures are getting there but not to your app? that would mean it's something with the app or your phone and not a camera problem. The portal is my.spartancamera.com

     

    OFFICE HOURS
    Monday-Friday 9AM-6PM EST
    EMAIL
    support@spartancamera.com
    PHONE
    770-582-0004

     

    Also, when the format button turns back to green from grey do you get a picture with an F on the info strip to confirm that the format was successful?

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  • Elizabeth Swoope

    Please edit your post and remove your phone number for your privacy. No one from Spartan will call you based on this post.

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  • Abel Eubanks

    Elizabeth Swoope , I edited my post. I have been on hold numerous times and left messages multiple times for a call back and I never got a response. Do you work for Spartan?

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  • Abel Eubanks

    I’ll send an email with my info. Thanks

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