Cameras saying "No Data Plan"

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Brian Lopatta
I currently have 5 cameras which are currently saying there is no data plan set up for them when, in fact, there is. I have the receipt and all of the cameras indicate they have an active subscription. Any assistance would be greatly appreciated. Thanks.
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  • John Lockburner
    • Edited

    Are you using Spartan data plans or something different? Are these new camera setups or have they been working previously?

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  • Brian Lopatta

    Spartan plan. Worked all year. Had one hiccup in November where CC expired but resolved that and had them working since.

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  • Brian Lopatta

    Did have one of the 3g cameras finally get phased out at the end of December but that one had its own plan so it shouldn't affect these.

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  • John Lockburner

    Have you gone to the portal (my.spartancamera.com) and to data plans and subscriptions and made sure they are showing as active? Maybe something happened with the card again.

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  • Brian Lopatta

    Looking at my bill right now. Says active. Last renew date was Jan 11. 5/5 cameras on plan. 22 of 31 days and 1% usage of 1000mb

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  • Brian Lopatta

    I tried to add a new camera using the The meid of one of the cameras and it says there is already an active subscription

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  • John Lockburner

    What are the camera models and is the firmware up to date?

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  • Brian Lopatta

    Sorry. The cameras are all GC-Z4Gb and the firmware version is
    EC25VFAR02A11M4G

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  • John Lockburner

    What is the firmware date? I think there is an update from January this year.

     

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  • Brian Lopatta

    One thing that is weird. I went in to do the Module FW update and it asked me for a password. Don't recall ever seeing that

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  • Brian Lopatta

    Where can I locate the date?

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  • John Lockburner

    Should be on the status report screen on the app

     

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  • Brian Lopatta

    It says DSP 2019/11/12-14. I am guessing that may be the issue. I scheduled an update

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  • John Lockburner

    If the camera isn't connecting then you'll have to update manually. Here's a list of the updates and the instructions below the updates
    https://my.spartancamera.com/download

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