New Ghost GoLive “Registration Denied!”

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Kodie Fridley
Purchased a new GoLive Ghost GL-ALTEb ATT 4G. Registered at my house without a problem and found network with seconds. Got out to camp turned it on and nothing no signal. I have 4 other cameras hooked up and working in the same area… drove around for an hour and got the same message. Tried the Hello Test and same result just nothing. I formatted the SD card defaulted the camera and even swapped to a new SD card. Very frustrating as it linked up and sent text picture 24 hours earlier. Any suggestions?
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  • Elizabeth Swoope

    Have you checked the antenna, tried an antenna from one of the other cameras? Is the firmware current? I have had similar problems at times when I’ve moved a camera several miles but usually after three or four tries, it goes online.

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  • Kodie Fridley

    Firmware looks current for the model as of 11/2022. Antenna I tried swapping with others and seems to be the same. :/

    I feel like it has to be something silly since it literally was working at the house 24hrs ago. I even brought it home and I cannot get it to reconnect even at the house now. VERY bizarre.

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  • Elizabeth Swoope

    How many pics did it take when you first set it up?

    Can you post a picture of the SD cards you are using? You’ll have to switch to desktop mode in your browser in order to be able to post a pic.

    If you aren’t able to get it online this weekend, please get in touch with support@spartancamera.com or 770-582-0004.

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  • Kodie Fridley

    I took one picture and sent it through successfully.

    I’m using a 32GB Stealthcam SD Chip. I have tried 32GB Sandisk as well being sure both cards were wiped and then formatted.

    I also removed the camera from my profile to try and register it. That has not helped as the camera refuses to pickup a signal.

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  • Elizabeth Swoope

    Where are you getting your data for this camera?

    You don't need signal to register a camera unless you aren't getting your data from Spartan. If you are getting your data from Spartan, you just enter the IMEI and ICCID and choose a plan or add it to a plan.

    What are the specs on that SanDisk? Is it an Ultra Plus, Extreme, or ImageMate? What is the class (either 4 or 10, in a circle)? What is the MB/s?

    I have no idea what the specs are on the StealthCam but I wouldn't use it.

    When you say formatted, you mean formatted in the camera or using a computer?

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  • Kodie Fridley

    I deleted the mobile app reinstalled and everything worked. VERY bizarre!

    Thanks for trying to help!

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  • Elizabeth Swoope

    That is very weird! Thanks for taking the time to report back.

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