No access to my camera

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Chris Nail

• January 08, 2021 01:11

I try to open the app on my phone with my saved email and saved password with the remember me option and says invalid email and password

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  Elizabeth Swoope

  • January 08, 2021 01:19

  Please uninstall and reinstall the app. You may need to reset your password. When you do that, it may seem that things are locked up for a while, but it should go through.

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  Chris Nail

  • January 08, 2021 01:33

  Do I need to do all the camera set ups also?

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  Elizabeth Swoope

  • January 08, 2021 01:34

  No. Nothing on the portal or on your cameras is affected. Once you get the app hooked back into your account, everything should be fine. Just remember to set purge days if you use that setting.

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  Chris Nail

  • January 08, 2021 01:36

  Ok thanks will give it a try

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  Chris Nail

  • January 08, 2021 02:50

  Thank you...it’s working now.

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  Elizabeth Swoope

  • January 08, 2021 02:51

  Great! Thanks for taking the time to let us know.

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  Tyler Turner

  • January 10, 2021 18:38

  I try to reset my password on the app and all it is doing is thinking.

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  Elizabeth Swoope

  • January 10, 2021 20:02

  Tyler Tyler,

  Please try resetting from the portal (my.spartancamera.com, Camera Management Account). It will probably reset after a while from the app, but the portal may get you back, up and running quicker.

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  Tyler Turner

  • January 11, 2021 00:33

  It worked. Thanks

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  Elizabeth Swoope

  • January 11, 2021 00:34

  Tyler Tyler,

  That’s great! Thanks for taking the time to let us know.

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