After App update no audio to videos.

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Chad Zwick

• January 08, 2021 03:01

Mobile app updated and I am no longer able to get audio along with my videos. Anyone else having this issue?

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  John Lockburner

  • January 08, 2021 03:06

  Does anyone else have access to your camera? If so do they have sound? You can also check the online portal to see if there's sound there. (My.spartancamera.com)

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  Elizabeth Swoope

  • January 08, 2021 03:24

  I’ve checked a couple of my audios from this afternoon/evening and they have sound. There’s rain falling and I can hear it hitting the security box.

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  Chad Zwick

  • January 10, 2021 15:54

  I have checked the online portal and the audio is on the videos on the online portal.   For some reason they will not show up in the App on my phone since the new update to the App.   I have even gone out and powered off one of my cameras and still nothing.  Not very pleased with the new App.  

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  Elizabeth Swoope

  • January 10, 2021 19:30

  This is not a camera problem so tinkering with your cameras won’t do anything. If there is audio on the videos on the portal, then this is something with the app and/or your phone. 

  Whenever I don’t have sound on my videos on the app, it’s because I’ve turned sound really low or off. I’m sure you’ve checked for that. Please email support@spartancamera.com or call 770-582-0002 9 AM - 6 PM Eastern M-F. Sounds like you need to talk to a tech support person.

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  John Lockburner

  • January 10, 2021 20:31

  Try texting yourself a video and see if the texted vid has sound

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  Lou Foro

  • April 16, 2023 12:40

  I experienced the same audio problem with the new app update. I discovered that if I share the video via email or text, or save the video to my phone. The audio will once again work.

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  John Lockburner

  • April 16, 2023 13:52
  • Edited

  The most recent version of the iOS app should not have an issue with sound. You might want to check and see if there's an update available. 

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  Elizabeth Swoope

  • April 16, 2023 14:12

  iOS app version 4.0.1 does have sound if you have your phone on silent or do not disturb. The original version 4.0 would not play audio if device was on silent or do not disturb. 

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