Camera not sending pictures

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Kurt Long
Today at around noon my camera stopped sending pictures. Is there anything I can do? About an hour drive to the camera. The camera is only about a month old because my last new camera had a bad cellular modem and this was sent to me to replace that one. Hopefully it’s not that issue again. I have checked premium credits, tried to have the camera send me a picture which didn’t work, tried to have the camera send me a status report, and deleted/ reinstalled the app.
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  • Elizabeth Swoope

    Can you please post a screen shot of the status report from the app, including the signal/battery indicators down through the SD card info? 

    Do you have any scheduled events set? Are you getting status reports but not pics that should be with those status reports (i.e., status reports at “odd” times but no pics)?

    https://support.spartancamera.com/hc/en-us/articles/360041970993-How-to-post-pictures-screen-shots-from-your-phone-to-the-Support-Forum

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  • Kurt Long

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  • Kurt Long

    I tried to get a status report last night and schedule a time for the camera to send a picture.  

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  • Elizabeth Swoope

    The last time your camera contacted the server was at 4:45 yesterday afternoon. Based on your post yesterday that the last photo was at noon, it looks like your camera tried to send a picture at 4:45 but was unsuccessful. If it didn't contact the server at midnight, that's not a good sign.

    Your settings update and status report aren't going to happen until the camera contacts the server again. BTW, there usually isn't much reason to request a status report since you get one every time the camera contacts the server anyway (so after each photo).

    I would first suspect something wrong with the SD card. If you are using lithium batteries and the camera has taken a good many pics since you last changed batteries, that could also be the problem since lithium batteries can die with no warning.

    There are other possibilities (antenna damage, someone tampered with the camera) but those are less likely than the first two I mentioned.

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  • Kurt Long

    I’ll go get the camera tonight after work. I have a spartan battery box with external battery for the power supply. I’m not real sure about antenna damage because it is a brand new antenna. I doubt someone messed with it because I’ve never had that issue on this farm. , but a first time for everything I guess.

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  • Elizabeth Swoope

    Most likely cause is a bad SD card, then. 

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  • John Lockburner

    I have seen where the battery in that box gets low and causes some problems but still shows full power. Especially when it's cold the battery can have the voltage but be low on amps.

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