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  • Elizabeth Swoope

    Android or iOS?

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  • Larry Alvarez

    iOS

    Verizon

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  • Elizabeth Swoope

    Please check your device settings. The status report notification setting has been removed because those notifications were mostly annoying people. You should be getting photo notifications, though. Mine are so annoying that I sometimes have to turn them off or the sound.

    https://support.spartancamera.com/hc/en-us/articles/360040769714-Important-device-settings-for-iPhones-and-iPads

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  • Larry Alvarez

    The settings were already correct -  I did update the camera settings - takes a day or so to get results - will let you know.

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  • Elizabeth Swoope

    Camera settings don't have anything to do with the app or notifications.

    Your camera settings should update after the next time the camera contacts the server. That should be no later than midnight (if you didn't change the scheduled event 1 status report time).

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  • Elizabeth Swoope

    Please clarify. Are you getting pictures but no notifications, or no pictures/notifications?

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  • Larry Alvarez

    I'm getting pictures but no notifications.

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  • Larry Alvarez

    PS: I have two cameras and they both send pictures but no notifications.

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  • Elizabeth Swoope

    The cameras don't send notifications. They send pictures to the server. The server sends pictures and notifications to the app. There is something between the server and the app that is causing the lack of notifications.

    Have you uninstalled and reinstalled the app?

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  • Larry Alvarez

    I just uninstalled then reinstalled the app.

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  • Zack Rhodes

    I am following this since I just did the new app update. I was able to change read and write but am unable to turn back ground refresh on.
    Any tips?

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  • John Lockburner

    What issues are you having Zack?

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