Issues with camera sending pictures

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Will Ochse

The camera is taking pictures but not sending them to the app or portal. Any advice would be appreciated. I have uninstalled the app and reseted devices. Nothing seems to be fixing the issue. 

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  • Elizabeth Swoope

    Has it worked in the past and it’s stopped working or is this a new camera you are setting up?

    Are you getting status reports?

    What happens when you take/send a manual photo? (Camera on the network in setup mode, point it at something, press OK to take pic and OK again to send pic.)

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  • Will Ochse

    it has worked in the past. I tried a new SD card and still having the same issue. 

    Yes I'm getting status reports but no photos. 

    Ive tried a new SD card and it seems to be a issue with the card reader. Im getting a error message on the camera itself stating that the "may be something wrong with the SD card"

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  • John Lockburner

    Did you format the card in the camera itself? Make sure that the card is 32gb or smaller, class 10, 80 mbs or faster and a full sized card, not a micro in an adapter. What is the time and date of your last status report? Is there any chance that the antenna got damaged?

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  • Will Ochse
    • Edited

    No I didn't,  I was also trying a 128 gb card. I have a spare 32GB card I will try to format. Is there a manuel way to format it?? 

    as far as the antenna it doesn't seem to be damaged. I have full signal. 

    And my last status report was 5/31/21  at 12:30

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  • Elizabeth Swoope

    To format SD card, camera in setup, press the Menu button, scroll to the third tab, down to Format. (You always want to format an SD card in the camera when you put the card into the camera.)

    Here's some info on SD cards.

    https://support.spartancamera.com/hc/en-us/articles/360040555453-SD-card-information-and-recommendations

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