App issues

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Chris Lord
Why has the app sucked so bad since the last update? Can't delete pics, error messages, slow to work. So frustrating and no word on a fix? Get it together guys and gals!
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  • John Lockburner
    • Edited

    If you stop trying to delete the pics and let the app do it on it's own that will probably help a lot of the issues. Are you using Android or iPhone?

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  • Elizabeth Swoope

    Here’s an article on troubleshooting the app.

    https://support.spartancamera.com/hc/en-us/articles/360041244413-Troubleshooting-the-app

    If you are running Android, clear storage/cache, uninstall/reinstall app, clear storage/cache again before opening app.

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  • Pete

    If you uninstall the app, don’t you loose all the camera shares?

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  • John Lockburner

    No you don't, everything will be fine as long as you don't log into a different account

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  • Elizabeth Swoope

    The shares are associated with your account, not with the app/particular device. Even if you log in to a different account then log back in to your own account, all that will happen is that all your pictures for the last 30 days will download and be marked as NEW.

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