App Update issues
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The app will not cause a camera to miss a check in directly. Make sure the time zone is set in the camera settings on the app. I did have similar issues in previous beta versions that sound similar to what you are experiencing and what I tried was double checking all settings (scheduled events and time zones etc.) through the online portal (my.spartancamera.com) and update the settings through there. Don't make any other changes using the app and see if the cameras start sending scheduled events normally again. When you do the delete/clear uninstall, reinstall and delete/clear again does the app make you log in again? As far as not getting HD and requested videos do your requests show up in the command history or are they not there at all? What version of the app is on your phone?
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Yes on log in/sign in. Made sure each time.
App version is 4.0.2.
It appears both HD request for that particular cam and pic registered. I requested it for the second time about 3 hours later. During those 3 hours the cam sent multiple TL pics so it "touched" the server. Yet the HD didn't come thru even with new batts and strong signal. The HD finally came thru later. This particular cam also has been working flawless on TL for 10+/- days. However, this morning it missed 2 hours worth of TL pics on 10min intervals. It just started sending TL pics again.
As I've mentioned things are totally random. Is there any updates or future fixes coming for these issues? I'm having enough issues at this point it's not worth the headache and money I've spent to get them running this spring.
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Yes, they are working on updates all the time. For the no time lapse pics go to the online portal and see if there's gaps in the picture numbers that would indicate that it took the pictures but didn't send them. If there's no gaps then it didn't take the pics at all. What is the camera model for this camera?
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GC Z4GB2. All 7 of mine are the same model. It seems over half of them have missed check ins, HD request, Vid request, etc. Something is currently not right and I'm basing this off past years experience that has been positive and reliable. Whatever is going on right now is bad. I really don't care to check/set the app and then recheck everything on the web. Theres gotta be a better solution than this.
I also have one that is eating aa batts at a much faster pace than the others. In the past I had to return 2 that had similar issues. I think the lower row battery compartment had an issue based off the tech notes. There hasn't been any issues with recent firmware zapping batteries has there?
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No, nothing about firmware causing battery depletion. There have been some reports of the requests not getting to the camera from the app (HD and video) and that's being worked on. You don't have to set anything on the app, just go to the portal and make sure the settings are correct and update the camera, it may help the missing events. Did you check the online portal to see if there were gaps in the picture numbers?
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I checked the online portal. It's in worse shape than my phone app. The online portal doesnt show the same pics the app does and it's missing alot of pics also. For example if one cam on the app allowed me to toggle thru 50 pics over a span of 5 days and then I jump to the portal it only shows 4 pics from today. So I cant even see what the TL issue was from today by viewing them on my portal. Some of my cams on the online portal dont show any pics at all. I'm baffled and this is far from the way things use to be. I'm 10 days into my plan for 7 cams that arent relaying info correctly.
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Photos and videos should be on the portal for 30 days unless someone is deleting photos from the app manually. (Just to make sure, we’re both talking about the portal being my.spartancamera.com, Camera Management, accessed with a web browser.)
Have you tried using a different browser? I’ve never seen pics on the app that weren’t on the portal so this is quite unusual and probably indicates that you should get in touch with support, support@spartancamera.com or 770-582-0004.
(Checking the portal is not a solution. It’s a way to cross check and diagnose where the problem lies.) -
John:
If "Purge" is the same as "Keep Local Cache (Days) it's 30. I never delete pics from the app or portal. No one else should have Admin access unless something changed on the app update and those I share with are deleting and it's deleting on my app/portal somehow. I've always had admin set to myself.
Elizbeth:
Yes correct on the portal.
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OK, and no one uses your log in information either, they have their own accounts? I would email support@spartancamera.com and see what they have to say.
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People with shared access should not be able to delete photos even with admin status. Only someone with your account credentials should be able to delete photos. I think that in an earlier beta, shared admin had the ability to delete but I think that's been fixed. Can't swear to that, though.
I second Johnny's recommendation to contact support. -
John...Yes.
I just found out one the people I share with deletes useless pics throughout the day. This person has been doing this for years on the earlier versioned app and I as admin, never had any issues. But now, I'm having these issues with the new app. Just saying they may be linked.
Guess I will contact Spartan because something is really odd.
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That could be it, make sure they have guest access and their own account. They may have been way behind in app updates and when they deleted previously it did not remove the pics and videos from your account. Now that they updated it may be causing the problems that you are seeing. Maybe ask everyone not to delete any pictures for a week and see if things get better. Make sure that they don't have the clear cache set to less than a week for now as well.
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Gotcha. Yes and it shows the people I'm sharing with. Radial buttons to the right with the option to Share/Stop Sharing at the bottom. If I tap one of the cams the radial button gets a check mark and Share at the bottom gets highlighted. I dont see anywhere to make admin or guest though.
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Apparently the delete function (which should not be available to anything other than the owner account) is not implemented correctly in either the iOS or Android version of the new app. It's been reported and I've also requested the ability to change access type without having to unshare/share. That's a PITA.
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Understood. Thx for the help.
I still feel like there are some other issues at this point. I have always assumed the web portal was the most reliable way to view the images, however I never did I just checked the app. In the past, I've had images show up in the portal that never showed up on my app and I assumed that was due to bad reception in certain places, hence not coming thru on the phone. But I dont understand why the portal images arent even close to matching my app now. Especially if they are showing on my app.
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The pictures go to the portal first and distributed to apps and emails. If the pics are on your app and not on the portal than someone is deleting them and they just haven't been cleared from your app yet. Some pictures may be removed right away and others may stick around because they are cached on the phone/tablet somewhere.
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