Data service activation failed

Follow

Permanently deleted user

• July 29, 2023 23:41

Trying to activate a new camera to my existing data plan and it keeps sending me an email saying payment successful then another email saying data service activation failed, I tried changing payment cards but with no different results …

0

• 

  John Lockburner

  • July 29, 2023 23:57

  Something is up with the system, I would expect it to be fixed on Monday

  0

  Comment actions Permalink
• 

  Permanently deleted user

  • July 30, 2023 00:11

  Thank you, I flew outta state to setup new cameras and none of them were activating , luckily I’m staying until Monday , so I’m hoping it gets fixed Monday morning before my flight leaves and I can get them deployed. Thanks for the feed back, I was hoping it was on their end and not mine.

  0

  Comment actions Permalink
• 

  Jon Stone

  • July 30, 2023 16:32
  • Edited

  I am having the same issues, it sucks cause I bought 5 of these cameras expecting them to work, I bought 5 Tactacams Pro X and already getting pictures, kind of upsetting

  0

  Comment actions Permalink
• 

  John Lockburner

  • July 30, 2023 17:37

  Jon, it's just a glitch in the data entry system somewhere. It will be fixed very quickly Monday morning I would expect

  0

  Comment actions Permalink
• 

  Jon Stone

  • July 30, 2023 17:38

  Yes sir I understand that, just disappointing is all, especially when you only have a few days to get stuff situated

  0

  Comment actions Permalink
• 

  Ben Adamson

  • July 31, 2023 20:18

  Any update on this fix? I have spent hours trying to activate a few new cameras today and finally just found this post. I just purchased 5 new cameras and have another 3 that were active until I deleted an existing subscription earlier today in an effort to get the new one active that could handle more cameras. 

  0

  Comment actions Permalink
• 

  John Lockburner

  • July 31, 2023 20:19

  There's an issue with the Verizon activations, Spartan and Verizon are working on it right now.

   

  0

  Comment actions Permalink
• 

  Jon Stone

  • July 31, 2023 20:20

  I tried to activate today around 10am still nothing, it’s really upsetting!

  0

  Comment actions Permalink
• 

  Ben Adamson

  • July 31, 2023 20:21

  I've tried activating the new account a handful of times and it appears to go through but then I get an email saying it didn't work. I assume we aren't getting charged each time we try to subscribe, right? I'm doing the 6 month option so it's $109/try

  0

  Comment actions Permalink
• 

  John Lockburner

  • July 31, 2023 20:24

  No, there should be no charges applied since it failed activation

   

  0

  Comment actions Permalink
• 

  Stetson Rich

  • July 31, 2023 20:52

  I would recommend trying to activate them tomorrow after lunch.

  0

  Comment actions Permalink
• 

  John Lockburner

  • August 01, 2023 15:10

  They should be good to activate now

  0

  Comment actions Permalink
• 

  Jon Stone

  • August 01, 2023 15:18

  Thank you John, I love my Spartans

  0

  Comment actions Permalink
• 

  Stetson Rich

  • August 01, 2023 17:40

  Yes they are working now.

  0

  Comment actions Permalink

Please sign in to leave a comment.