SIm card error

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Justen Brock

My camera had been working all season and the other morning it quit sending pics. I retrieved the camera to see what is going on. I noticed it had no cell service bars so i turned it off and then back on to setup. It is giving me a sim card error. I tried the eraser trick with no luck. Called US cellular and they say the line is active. Stopped in and got a new sim card but that didn't change anything. Any other tricks to try before i have to send it in? I tried a new antennae, swapped out memory card. Batteries are 100%, premium credits are active and updated on this camera the day before this issue. Firmware was up to date. GC-U4Gb2

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  • John Lockburner

    Was the camera sending status reports when it stopped sending pictures? Can you post a screenshot of the most recent status report please, including the SD card info at the bottom of the report. You might have to take two screenshots to get it all. Your also might have to put your phone in desktop mode to see the insert image icon.

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  • Justen Brock

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  • John Lockburner

    Even though your camera says the firmware is up to date it needs to be updated manually, here's a link to the updates and instructions.

     

    https://my.spartancamera.com/download

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  • Justen Brock

    would that stop it from getting cell signal?

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  • Justen Brock

    John thanks for you help. that did the trick! Sure would be nice if the app was correct on firmware status. I wouldn't of thought about checking the website just to make sure. Guess ill check my 5 other cameras now.

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  • John Lockburner

    It usually is but this particular firmware needed to be updated manually for some cameras and not over the air. Hopefully they can figure out how to add a message about that.

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