Camera powering on and off by itself

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Sam carpenter

Hello..i have a GC-V4GB that does unusual things...when I switch it to the on position to run like its suppose to it will sit their and power on and off however it feels like...last night while it was suppose to be running I got a bunch of status reports like it was taking pictures but sending nothing...checked the portal and nothing their...
Right now when I have the unit in the off position it powers up and is connected to Verizon with 3 bars of service.. It seems to send a status report while functioning like this because the mobile app will update if I change the batteries...
Any thots on how to fix this issue....i also put in a request for support to spartan on their site

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  • John Lockburner

    Could be the switch, try moving it on and off a bunch of times real fast and see if that helps at all. It also could be a bad memory card. Memory cards usually don't cause problems when the camera is off but the on symptoms seem to sound like it could be memory card related. Make sure the memory card is a class 10 and no larger than 32gb (16gb or 8gb are even better). Of course it also could be batteries. If you have any pending commands in camera management cancel them.

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  • Sam carpenter

    I have a brand new16 GB card in the camera currently....i took thw other one out...with brand new set off batteries...camera has been in the off position while sitting here on my desk for the last 15 minutes and Just randomly turns on and sends a status report...will try moving switch fast but hardly think it will help as I have switched it back and forth numerous times in the field wondering if it was a switch issue

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  • Sam carpenter

    Tried moving switch quickly like suggested and left unit in ths on position...unit will not power on

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  • Sam carpenter

    Slide switch back to off position and unit powers back on and sends a status report and eventually powers off

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  • Elizabeth Swoope

    Try leaving it without batteries for a few hours. 

    Your 16G card is a name brand class 10? (Just checking.) Formatted in the camera?

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  • Sam carpenter

    Not sure how to attach a picture of the cards but they are SanDisk. 16 GB cards ...not sure where I get the class # they are but I have the same identical card in all of my cameras and this is the only one that is being a pain

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  • Elizabeth Swoope

    There's a number in a circle, either a 4 or a 10. It won't hurt to try a different SD card. There are sometimes bad ones. May not be the case here, but best to try and rule it out.

     

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  • Sam carpenter

    Gotcha...mine are 4 and I have 4s in my other cameras

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  • Elizabeth Swoope

    You are lucky that you have not had problems except for this one. Class 10 cards are strongly recommended. These cameras need to be able to write and read data quickly.

    It's quite possible that the SD card is the culprit here.

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  • Sam carpenter

    So I am going to let the camera without batteries for a day due to other obligations.....any other suggestions as to its fix....this also was the unit that soon after I put in the woods it condensated bad behind the LCD screen ...i had checked all the seals and they appeared fine but it still condensates from time to time....
    Will get some class 10 cards coming for future use

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  • John Lockburner

    I would let it sit and also try the class 10 SD card. If you got moisture in the camera there's a good chance the problem is corrosion related. Might have to send it back under warranty. 

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  • coatue65_12098

    Same thing happened to me. Had to take the camera apart and spray contact cleaner in the switch and then slide it back and forth several times. Had to repeat this process several different times. Camera is still acting up. Stays on when switch is off and won't power off sometimes. 

     

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  • Mike Mellis

    I purchased 3 of the GoCam 4G units on Verizon. I am having the same issue with rebooting after 30-45 seconds. tried new batteries and i have both the sim card and SD card out of the camera. not sure what else to do but try to get an RMA and send it in for repair. It all started when it went offline randomly then came back up and went back down (3 day stretch) and i decided to update the camera (followed the directions from the tech support when i called back in September) and after the update it began to power cycle. possibly a big in their code? I am also having terrible luck on the phone support as they have not called back (3 days since i left a VM) and i am overall disappointed. The cameras are very expensive and so is the data plans, i hoped for a better product and experience but so far no luck.

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  • John Lockburner

    What is the model of the camera? I would try to update the firmware again and see if that helps

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  • Mike Mellis

    GC-Z4Gb. i have tried a couple times. i am trying to get someone to send me another firmware file in the event the one i have is corrupt but i cannot get anyone to answer the phone or respond to an email

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  • John Lockburner

    Did you pull the update from the downloads page or did someone send it to you? 

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