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Eric Wright

• December 07, 2018 16:03

 I switched my camera to videos from my app and it is not sending me the videos on the app or online. any help would be awesome! im thinking about turning real time control on but not sure if that will fix my issue. what i really want to do is get is switched back to pictures without going out to the camera. 

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  Elizabeth Swoope

  • December 07, 2018 16:15

  Which model camera? If it supports real time, it won’t send videos, which may be why you aren’t getting them on the portal or app.

  If it’s a camera that supports transmitting video, then it’s not capable of real time control. I recommend using photo + video for video-capable cameras.

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  Eric Wright

  • December 07, 2018 16:33

  i have a GC USCb the real time control is not currently turned on. im thinking if i turn it on then i can get it to turn back to photos. it doesn't support photo + video unfortunately. 

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  Elizabeth Swoope

  • December 07, 2018 17:12

  Turning on real time won’t help with getting it back to photo. You just need to request a setting change to turn it back to photo. That camera is not capable of transmitting videos. 

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  Eric Wright

  • December 07, 2018 17:48

  alright sound good. so if it has switched back to photo and its not sending them now what then? its showing its on photo now but not sending pictures still

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  John Lockburner

  • December 07, 2018 19:32
  • Edited

  Because it won't send the videos it won't switch back to photo until the next status report unless you go to the camera and turn it off and back on and send a manual photo.

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  Eric Wright

  • December 07, 2018 19:48

  thats exactly what it needed thanks johnny and eswoope. it had to run a status report and now its working!

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