2 cameras.same day. All Tests failed, no commands working, no status updates

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dillingerd06

Both cameras taking pictures but are not sending pics/ taking commands/ failing tests. one 3g and the other 4g. reboot done on both, default settings done on both. Brand new energizer lithium batteries. Firmware up to date. premium credits good. instant/premium on. test photo says setting then failed. Hello test failed. premium test failed. called Verizon because it sounded like an issue on their part but they say everything is fine. Installed new SIM card for 4G. 

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  • John Lockburner

    Really sounds like credits or possibly a tower down in your area. The other thing it could possibly be is if you are running low on data and Verizon has throttled back your data speeds.

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  • dillingerd06

    just double checked credits and I have 4. I have unlimited data on my plan. If you can think of anything else let me know i'd appreciate it. still nothing working since the 8th. Possibly cancel accounts on both verizon/spartan and re register cameras?

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  • Elizabeth Swoope

    Do not, under any circumstances, cancel the 3G from your Verizon account or you will not be able to add it back. There is no reason for you to remove the cameras from your Verizon account or from your Spartan account.

    I see that both fail the Hello test. That means that they are not connected to the Verizon network so it looks like you have a Verizon problem, regardless of what Verizon says. On the 3G, ask Verizon to do a DMU key reset. 

    Does Verizon throttle unlimited data at some point? If so, might you be at that point? That will affect the 4G but not the 3G. 

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  • dillingerd06

    Ok ill try that with the 3G. Not sure about the throttling of unlimited data though. Was just trying a bunch of stuff and deleted 4g off portal and tried to put it back on but the origanal registration code is not working. Or is this because I am not connected to a network?

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  • John Lockburner

    The original code won't work, you'll need to get a new one the same way you did the first time. If you want to email me your portal log in information I can look at it and see if anything looks out of place. My email is Johnny.lockburner@spartancamera.com

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  • Steve Peterson
    • Edited

    When this happens to mine I have to call verizon and request a reprovision/reactivation. They have told me everything was fine but in the end this is what I have to do. You will need the phone number of the device, pin for your verizon account, MEID of device, zip code of current location of device, billing address of verizon account.  Their best number is 18009220204.  You WILL need the device in hand.

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  • coatue65_12098

    Same thing happened to me today on my AT&T camera. Everything failed in the setup mode. Would not send a test pic. Said setting.... for a few seconds then nothing. Tried the hello test. It failed. Tried defaulting twice. Tried a brand new class 10 card formatted in the camera. Nothing was working. I finally remembered this happened before and I just skipped the setup option on the on/off/setup switch and went straight to ON. Everything works fine now.

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