HELP!!

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Keith Stewart

we purchased a Spartan Go Cam Dec 3 setup was easy purchased monthly unlimited plan with att and we were good to go!! well all was well until 2 days ago when monthly plan was up we went to the att and located our camera named "larry" and purchased another month unlimited for $35.00 thought we were good to go. Well camera has not worked since we turned off and back on says initializing then shows att at the top and service bars like its good then we try to take a test pic and says sending and then SERVER ERROR .. does anyone know what this means or what to do???????? THANK YOU IN ADVANCE

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  • John Lockburner

    If you're using premium do you have premium credits?

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  • Keith Stewart

    ok we are new to this camera what does this mean ? 

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  • John Lockburner

    Premium credits are what you need to use the app and the portal. How do you get your photos sent to you?

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  • Keith Stewart

    ok I am on the site and went to credit history and says camera usage history on 12/3/18 when we set up camera start 12/03/18 end 01/03/19 shows monthly usage : go cam then shows camera gc attxb debit 1 credit 0 remaining 0 then under that says 12/03/18 free premium credit 1 remaining 1 but does not show the description or the camera name !

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  • Keith Stewart

    We were getting photos on the computer and cellphone 

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  • John Lockburner

    You can try going up to shopping and buying a credit, or a few (cheaper for quantity purchase) and see if that gets it working again.

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  • John Lockburner

    Cellphone though the app or text?

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  • Keith Stewart

    pics we coming to cellphone on the app not text … does this matter should I still go to shopping and buy credit?

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  • Keith Stewart

    ok that worked I purchased 10 premium and now works taking pics but shows a pic of computer and cellphone and has a little lock by them and wont let you see the pic !!!!! ant other ideas to fix this problem?? Thanks again 

     

     

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  • John Lockburner

    That means encrypt is turn on in the settings

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  • Elizabeth Swoope

    This isn't related to the problem you were having, but did you check to see how much data you used? I run all my AT&T cameras on the $75/1 year/4 G plan. If that's not enough data, the $25/90 day/2 G plan might be a good option. $35/month is a lot.

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  • Elizabeth Swoope

    Here's an article on premium  credits:

    https://support.spartancamera.com/hc/en-us/articles/360010539473-Premium-Credits-what-are-they-buying-them-and-monitoring-them

    Also, here's a tip if you post a question later. It's helpful to both those who answer questions and those who are looking for answers if you use a descriptive subject. "Camera was working fine but quit sending pics a couple of days ago" would be a good one for this thread, for example.

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  • Ricky Dameron

    So if you purchase the credits, do you also have to purchase an ATT&T plan too?  I will only be getting pictures sent to computer.

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  • Elizabeth Swoope

    You must have a data plan and premium credits. If you purchase your data from Spartan, it includes both data and premium credits. If you purchase data from AT&T, you need to purchase credits from Spartan.

    The latest model AT&T cameras ship with SIMs for Spartan data plans.

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