New Camera GC-A4GB wont accept any commands

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tom szolis
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Just started up a new GC-A4GB and it works fine sending photos but it will no do a status report, update camera settings or even do a request video through the app.or web portal. These commands were working but now they are not any ideas on what may be wrong here?

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  • John Lockburner

    Check pending commands in camera management, also do you have the time zone set in the settings?

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  • tom szolis

    All clear and yes time zone set

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  • Elizabeth Swoope

    Firmware updated? Could the SD card be a problem? What brand, class (4 or 10) and size (standard or micro In an adapter)?

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  • tom szolis

    No I need to update firmware but if the SD was the issue it wouldn't send pictures i would think. The camera does send pictures on its own just doesnt take commands

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  • Elizabeth Swoope

    They most assuredly CAN send photos with a bad SD card. I have one now. Every photo on the portal has the number 1.

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  • tom szolis

    Which sd card is recommended

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  • Elizabeth Swoope

    SanDisk is usually a good brand. I also use Kingston.

    It must be a standard-size card, not the micro one in an adapter.

    It must be class 10 (there's a number in a circle, you don't want 4 or 6).

    32 GB or smaller, I use 8 and 16.

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  • tom szolis

    Yes its a scandisk 10 32g

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  • Elizabeth Swoope

    It may still be bad. Did you format it in the camera?

    I am trying to include a screen shot from the portal for one of my cameras. I’m not positive that the card in the camera is a SanDisk, but it probably is because that’s the brand I use most. It’s probably an 8 G card. If the screen shot will appear, you can see that every picture is number 1. It’s transmitting the pics but it can’t write them to the SD card. Therefore, I can’t request an HD photo, if it were video-capable, requesting a video wouldn’t work (because no video is recorded), and I couldn’t do an over the air firmware update.

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  • tom szolis

    Great info appriciate it. The only problem is i am unable to update camera settings or request status either

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  • Elizabeth Swoope

    Have you looked at the portal to see if you might have the same problem that I show with that camera? Until you check the SD card, you won’t know. Just because I didn’t list those things, too, doesn’t mean that a bad SD card can’t cause them.

    The camera will not work properly with a bad SD card. The types of problems vary, but a bad SD card causes all sorts of weird problems that you would not think it could cause unless you’ve done tech support and troubleshooting like Johnny and I have.

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  • tom szolis

    Sounds like that may be it I'll change it out and let you know. Thanks a bunch for the feedback.

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  • tom szolis

    Changed out SD card was able to request video 2 times and get status request the it stopped working again. Unable to get a response.

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  • Elizabeth Swoope

    Did you format the SD card in the camera? Do you have another one that you can try?

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  • tom szolis

    Yes formatted and had 2 differen ones 10 class

    Getting error in log
    cameraaction 911-invalid photo ID

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  • John Lockburner

    Tszolis, if you want to email your portal log in information I can take a look at things for you. My email is Johnny.lockburner@spartancamera.com

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  • tom szolis

    How do I retrieve that from the phone? can I get it on the spartan site? I don't see where to download the log.

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  • Elizabeth Swoope

    He's asking you to email him your email address and password that you log in to your account on the portal.

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  • tom szolis

    I have 2 spartan trail cams one is 3g ant the one i am having issues with is 4g. Could it be when I added mobile access online the i was using the same access code instead of making it unique? When you authenticate on the app it just has 1 account Id and autheticates both at the same time. Are they interfering with each other. Because now the one that was working fine will not take commands now.

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  • Elizabeth Swoope

    No. I'm running over 20 cameras with the same access code. I have both 3G and 4G cameras, AT&T, Verizon, USCC, and Sprint.

    Did you send Johnny your login info so he could check things (although he may be asleep now, he's east coast and he gets up before the chickens do)?

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  • tom szolis

    I'll get that to him tomorrow I have to re-register the camera because I removed it. Its not there right now. Thanks

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  • tom szolis

    Johnny what login info do you need online? Or mobile?

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  • tom szolis

    Looks like its working now defaulted camera and replaced SD card with 16G 4 class working great! Thanks for all your assistance much appreciated

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  • Elizabeth Swoope

    If you are really using a class 4 card, it may cause you grief in the future. 

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  • tom szolis

    I have a class 4 in the 3g never had an issue so will see how it goes. Thanks for your help.

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  • Elizabeth Swoope

    This is not a 3G camera. I have helped lots of people who have had problems with class 4 cards. There is a reason that SC recommends class 10.

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  • John Lockburner

    Sorry I don't get back to you, I was traveling yesterday. I agree with Liz though, that class 4 might give you problems in the future.

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