David

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David B

• February 02, 2019 23:58

Purchased premium credits that were applied all to one camera on my account. I have two cameras. One with all the credits and the other with no credits at all. I’m sure that I inadvertently did this but can someone help me correct this issue. I’d like to split the premium credits equally between the cameras.

Thanks in advance for any advice you may have.

 

David

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  John Lockburner

  • February 03, 2019 00:21

  The credits go into the same spot on your account and the cameras use them as needed. They aren't purchased for a specific camera. You should be fine

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  David B

  • February 03, 2019 00:47

  Thank you for your response. This was my first purchase of credits. I’ve had activity from only one of the cameras must be that the other camera area has not seen any wildlife activity. Anyway, I greatly appreciate your time.

  D

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  John Lockburner

  • February 03, 2019 01:01

  If the camera ran out of credits it won't know that there's more until it checks in with the daily status report. Then as long as the data and batteries are good it should start sending photos again

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  David B

  • February 03, 2019 01:28

  Heard.
  Thank you

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