Had camera since 01-2018 and have never seen a photo

Comments

4 comments

  • Elizabeth Swoope

    What show in 2019? (Curious because several of us on the camera test team worked ATA and S.H.O.T. but I don’t know any of us who call every day so I’m wondering if maybe it was a dealer. If it was the Sportsman’s show, I’m pretty sure you talked to a dealer rather than someone who works for Spartan Camera.)

    Have you updated the camera’s firmware? Are you using a standard-size class 10 name-brand SD card? 

    You should be able to send a manual photo by putting the camera in setup mode, letting it get oneline, pointing it at something and pressing the OK key and then pressing OK again to send the photo. However, chances are that the camera is using premium service and your free month would have expired one month after you registered the camera so you are probably out of premium credits.

    We should be able to help you get that camera working. If not, it’s under warranty. Have you tried calling recently? The phone situation was less than ideal back the end of summer and fall during deer season but I think it’s improved lately.

    These cameras have a 2-year warranty. 

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  • John Lockburner

    Tshurtz, I'll bet you're out of credits. Log onto the online portal and go to "account" and premium credit history and I'll bet you find there's no credits left. You can then go to shop and buy one or more. If you'd like to email me your portal log in information I can check things out for you, my email address is Johnny.lockburner@spartancamera.com

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  • Todd Shurtz

    Account shows 1 credit remaining . Test photo just reads sending then screen times out, using 8Gb card supplied at purchase, Firmware was updated and shows complete in my camera actions history as far as i can tell. Camera was bought at Great American outdoor show . If that was one of your  dealers he should find a new career , customer service is not a strong point. I will send login info and try to call again today. I work 18-20 hours a day and have limited time for computers.Thanks 

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  • John Lockburner

    Got your info, I'll be in touch

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