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JEFFREY PRATSCHER

• March 25, 2019 11:57

ok now my pics are only coming in when  I open the app, the app no longer gives notifications, and missing statice pics as well, so i try to have the pics sent in a text message, that does not work either, and yes I did the email verification

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  John Lockburner

  • March 25, 2019 12:06

  Are the pics getting to the portal? Did you try updating the camera settings recently? If you are using an Android phone make sure battery optimization is turned off for the Spartan app.

   

  

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  JEFFREY PRATSCHER

  • March 25, 2019 12:59

  yes the battery optimizations is off, and the status pics are not on the portal, its hit or miss with status pics, sometimes they come in and sometimes they dont, and why cant i get the pics in my text anymore, is that another spartan doing

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  John Lockburner

  • March 25, 2019 13:13

  Is your cell phone ATT?

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  John Lockburner

  • March 25, 2019 13:15

  Is there a gap in the picture sequence on the portal where the scheduled pics should be?

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  JEFFREY PRATSCHER

  • March 25, 2019 13:22

  my cell phone is a t-mobile, and yes there is a gap in picture sequence, 

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  John Lockburner

  • March 25, 2019 13:31

  Ok, I'm not sure about t-mobile but I know att will sometimes block the text pics. Spartan hasn't changed anything with that.

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  Steven Taber

  • September 09, 2019 15:51

  Mine is doing the same thing. Did you figure this problem out.?

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