New App Issue

Follow

codydixon

• March 25, 2019 13:45

Downloaded the new app to my AT&T IPhone XS Max and everything looks great and seems to work ok other than one issue.

When viewing my Pictures the app kicks out and closes all the time. I have to go back into the app again and start over and over as it kicks me out after 15-30 secs.

0

• 

  John Lockburner

  • March 25, 2019 15:36

  Try logging out and then back in and also try restarting your phone.

  0

  Comment actions Permalink
• 

  Geech

  • March 20, 2023 12:36

  Not a fan of the new app.  I can no longer zoom in on the videos with my phone like I used to on the old app.

  0

  Comment actions Permalink
• 

  John Lockburner

  • March 20, 2023 12:38

  That's a known issue with the new ios app version and it's being worked on

  0

  Comment actions Permalink
• 

  Geech

  • March 20, 2023 12:38

  Good news, thanks!

  0

  Comment actions Permalink
• 

  Jeanne Matott

  • March 22, 2023 01:19

  The new APP disappears from my Home Screen and I have to go into the App Store to open it. I can’t delete it and reinstall it because it is not there.it opens when I get a notification of a new photo.

  0

  Comment actions Permalink
• 

  John Lockburner

  • March 22, 2023 01:51

  Android or iPhone?

  0

  Comment actions Permalink
• 

  Jeanne Matott

  • March 22, 2023 02:55

  iPhone

  0

  Comment actions Permalink
• 

  John Lockburner

  • March 22, 2023 07:57

  If you go into your app library on the phone it's not there?

  0

  Comment actions Permalink
• 

  Elizabeth Swoope

  • March 22, 2023 17:28

  Have you restarted your phone?

  0

  Comment actions Permalink

Please sign in to leave a comment.