Updated mobile app to be released on March 19, 2019
We are proud to announce an updated mobile app will be available this upcoming week on March 19, 2019!
Click here to view the full list of the features in this update. The following are some highlights:
- Account Login. You can now log into your Spartancamera.com account from the app to view the cameras and images instead of entering the Account ID/Access code.
- Add New Camera directly from the app.
- Account management can be done from the app.
- Manage and share camera directly from the app.
- Improved Auto Purge function.
- Save favorite photos in your photo gallery.
- Enhanced "Take Photo Now" function on supported models.
We are excited to introduce our new app which will give Spartan users more control over their cameras while using their mobile phone or tablet. With the app on your phone, you can be anywhere monitoring the activities in front of your camera. In this update, the app will be adding functions that previously were only available on the website, which will reduce your need for computer access.
Please read below an important change regarding photo access for the new app:
The Premium service allows the user to access their photos anywhere for up to 30 days. After you update to the new app, you will be prompted to save and archive photos older than 30 days. In the future, if you want to save photos before they are purged after 30 days, please use the Save button to save your photos. The saved files will be saved directly to your device gallery or photo album.
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Don't worry about the no wireless subscription, that's if you are getting your data from Spartan. You need to buy some more premium credits, go to the shop tab and then buy credits. After the purchase you can wait for the camera to check in with it's next status report and then it should start sending again or you can go to the camera and turn it off and back on to set up and take and send a manual photo by pressing the OK button once after the camera finds signal to take the picture and then press it again to send the picture. After it sends the picture turn it to on and you should be good to go. What is the model number of your camera, GC-???
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After you click on shared camera management a list should pop up with the cameras you have shared, click on the camera you don't want that guest to access to anymore. There name should be on that list. Just put your finger on their name and slide it to the side and the delete option should appear.
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bamboomarc,
I can understand how frustrating that must be. I’ve upgraded 8 devices (two Android phones, two Android tablets, and four iPads) and the app is working for me, so it can and does work. We just need to figure out what’s happening on your end.
Have you tried logging out and back in, restarting your device?
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bamboomarc,
Please call tech support, 770-582-0004 9 AM - 6 PM Eastern. They may be able to help you.
Have you looked on the portal to see if there are pictures there? The app update shouldn’t affect your cameras. The cameras should be sending pics to the portal and you should be able to change settings and control them from there. That’s not a solution, but I’m just trying to see if there may be something you can do until this is sorted.
You may try uninstalling and reinstalling the app.
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Of course the app shouldn't have any affect on the cameras except if there was a issue when they new app performed the handshake to communicate with them. It could very well be a coincidence but the cameras where working in the morning before I updated. Then they quit. They are not sending motion images (I know there where 61 elk there yesterday because I got a phone call about them) there are no images on the Portal, and no images are {of course) being sent via text to my wife. If time allows I will call.
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The app doesn’t perform the handshake, the server does. I think there’s something else going on. The cameras should be sending pics to the portal regardless of whether there’s an app connected to your account or not.
No images on the portal means that the cameras aren’t sending to the server for some reason. If they aren’t sending to the server, obviously they are not being sent via text because they are sent from the server, not from the cameras. Cameras to server, server to app or text.
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Make sure there's not a space that you can't see before the first letter on your email address. You're using the same log in information that you use for the online portal correct? You can also try force stopping the app if you're using an Android phone and try restarting your phone.
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