Guests have lost access since APP update

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elispartancam

• March 22, 2019 10:50

Guests that have updated their APP have lost access to all cameras.  When they try to sign up it says email already in use.  When they try lost password, they get a message that email cant be found.  When I go to camera management/ Mobile Access "Page Can't Be Found" is all that is there now.  Are they still working out the kinks with guest access?

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  John Lockburner

  • March 22, 2019 11:19

  Are your guests trying to create their own account using their own email address and password or by using your info? They need to create their own if they are not.

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  elispartancam

  • March 22, 2019 11:38

  They are using their info.  He cant recover password or create new account. 

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  John Lockburner

  • March 22, 2019 12:02

  Do they have their own spartan cameras and account or just getting your pictures as a guest?

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  elispartancam

  • March 22, 2019 13:56

  They are just using my cameras as a guest. One guy got his to work with no issues. He just created an account like the APP asked. The other guy tries to create an account get a message that the email is already in use. So he then requests for lost password. Gets msg that his email isn’t found

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  John Lockburner

  • March 22, 2019 13:58

  Does he have another email address that he can use?

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  John Lockburner

  • March 27, 2019 11:34

  Did you get this working?

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