Taking hours for photos to show up in app and months for update to download.
About a year ago I purchased 2 4g black out camera. Over the last 6 months I've had multiple issues with the cameras. I will check the app for new pictures in the morning around 630. There will be no new photos. 10am I might check again and it will have photos from all night long all of a sudden. I'll check it at 9am one day and see nothing. Hours later I'll check it and there were turkeys in front of the camera at 815 that morning. I stood in front of the camera around 545pm. Nothing new on the camera until I was going to bed that night. It is extremely aggravating to have this happen over and over again.
Before anyone asks I have new lithium ion batteries with a 22ah 12v battery in a spartan external battery box plugged into it. There is full or almost full service on both cameras.
Also, multiple times I will have requested video, HD pictures or even qued a firmware update and none will go through. When checking the status of them it comes up with pending. It might be months later that one or two might come through. They both send status texts to me twice a day with nothing out of the ordinary.
Verizon service.
Extremely frustrated with these cameras. If one thing is advertised it should work, secondly if it is simple as clicking an icon to update something or request something then it should be done simply and quickly as well.
It is possible that I am doing something wrong. Either way it should be simpler if I am. I've barely changed anything on the system since I got it. Paid for everything like clock work. If it won't send pictures and update in a timely manner then it's just a very over priced regular trail camera that isn't worth its cost.
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Lance the reason the update firmware is still available even though your firmware is current is because even though it's the same firmware sometimes updating the firmware can fix certain issues. As far as getting the pictures delayed to the app have you checked your app settings to make download only when on wifi is turned off and auto download is turned on. The camera sends the picture out after it's taken so if you are getting the picture at all the camera is working correctly and there's some issue with the pics getting to the app. I have seen delayed pictures with the app if wifi or cell signal is poor or if there is a storage issue with your phone. Do you have the purge settings set on the app and if so for how many days. What version is you app?
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