App failing to respond or send pics

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Will Stout

I have ATT, my camera has stopped sending pics or responding at all, it does this every night sometimes for 4 hours and other times it may be 24 hours.  My battery is full and it has a good signal so the only thing I can think of is something with the APP or server.  It has been working flawlessly for some time now but for the las month I have had this problem and can't figure it out, any help would be appreciated.

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  • John Lockburner
    • Edited

    Have you checked the online portal to see if the pics are getting there and just not to the app? Double check the app settings and make sure auto download is turned on and download only when on WiFi is turned off. How many days is your purge set for?

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  • Will Stout

    The pics are not there either, the settings are set to purge every 4 days, the auto download is on and the WiFi is off.

     

     

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  • John Lockburner

    Ok, the purge won't affect the portal so if they aren't getting there then I would check firmware and the P number on the bottom of the night pics to see if battery power is dropping.

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  • Will Stout

    Power never drops below 5, signal stays good and firmware is 1/31/18, latest version.  Doesn't make much sense to me.

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  • John Lockburner

    If you want to email your portal log in information I'll check things out. Email address is Johnny.lockburner@spartancamera.com

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  • Elizabeth Swoope

    Have you checked the picture numbers on the portal? Is there a gap in the numbers when the camera doesn’t send pics or are the numbers consecutive? If there’s a gap, the camera is taking the pics but not sending them. If there isn’t a gap, it’s not taking any during those times.

    If the missing time were the same all the time, I’d suspect that start-stop time got set by accident, but that doesn’t fit if the “down” time varies.

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  • Will Stout

    That's not it, the numbers only skipped by 5 pics and it was down for 14 hours, it just came back on a while ago.

     

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  • John Lockburner

    Will, send me that info and I'll take a look. I can also have the engineers look into the individual camera to see if there's any error reports for your camera.

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  • Will Stout

    GC-ATTb - GC-ATTb/GoCam (AT&T) Blackout - 014241000115406 ID(3320)  Is this what you need?

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  • John Lockburner

    I was looking for your username and password for the portal. Email it to me though, don't post it on the forum.

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  • Elizabeth Swoope

    I suspected that you would find missing numbers. The camera is taking pics but not transmitting them. Hope Johnny finds something for you.

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  • JJ Aucoin

    4.8 volts. Is the battery too low?

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  • John Lockburner

    Yes, absolutely

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  • JJ Aucoin

    Crap. Guess my solar charger isnt functioning.

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  • Elizabeth Swoope

    Make sure you have the wires connected properly. I’ve seen pictures where the wires were connecting to screws holding a routing clamp for the cable rather than to the terminals for the panel. I don’t know if your panel has that or not.

    What wattage is your panel? Are you using it with a Spartan battery box or something else? Is it a feeder panel or a small panel/pack from Cabela’s that’s designed for non-cell cameras?

    It’s also possible that your battery has gone bad. They do that somethings and won’t hold a charge.

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