Cant log into mobile app on Droid Maxx phone
Installed the app on the phone from Google Play store and it keeps telling me invalid email or password. tried restarting the phone, didn't change anything. created a new account and new password, still wont let me log on with the new email address and new password.. any help would be appreciated. Thanks, John
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i haven't ever had the app installed on this particular phone before.. i made sure there were no spaces before or after either of them because of what i read on some of the other topics on this forum. i have used this app on a couple different phones, but this is the first time i've had an issue with it
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I am able to log off of the application and back on with no issues on my cell phone, but when i try it on my fathers phone it gives me the invalid email or password. that's why i tried setting up a different account to log in with on his phone, and i was just gonna share the camera with it, but it still isn't letting me log in
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i just uninstalled the app and reinstalled it, hit accept when it asked for permission to access stuff on the phone, and still the same error message. I had it installed on his old phone which was a few years older than this one i just gave him, and it worked fine. its definitely got me stumped.. lol
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every so often it will pop up and ask if i want to reset my password. i clicked yes once to change it and it never did anything, so i got on my computer and logged in and changed it, but it didn't change anything when i tried logging in on the mobile app, still says Invalid email or password
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We own a gun shop and I've sold quite a few of these to customers of ours and helped them activate the cameras and get their mobile apps going, just never ran into this before.. luckily it just happens to be on my phone and not a customers lol! hopefully we can get it figured out, i really appreciate the help
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That operating system dates back to October of 2013, over 5 years old. That’s dinosaur age with phone tech. I had an old Fire tablet that I tried to put the PlayStore on and ran into problems because it was Android 4 something. I was hoping to install the app on it because it was a cellular tablet and I could have used it in the field when running my cameras (it was AT&T, my Verizon phone signal stinks). Anyway, there wasn’t any way to make it work so I had to abandon that idea.
I don’t see the app being “fixed” to run on an old, old version of Android, especially given that version 10 is on the way.
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Well it was working fine on his old phone, which was a few years older than the one I'm trying to get it working on now. So if there is a recommended Android version that people need to have, it would be nice to know what it is. I don't want to sell someone a camera and them get it activated to find out they can't use the mobile app. That would look bad on me since I sold it to them
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It all depends on the device and how the company kept up with updates. I have a very old tablet (probably older then that phone) and was able to update it last week. Versions 4 don't work, that much I can tell you. I'm not sure up to what version it does work but I have only heard of issues with 4 and nothing else.
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I’m guessing Android 5 is the oldest version that can run the app. My fiancé is running the app on an old Galaxy Note 3 (from November 2013, I think), which the info I can find online says was updated by Samsung to Android 5.something. There are supposed to be unofficial ways to update it beyond that but I’m pretty sure it hasn’t been updated to anything unofficial. I’ll try to remember to check tomorrow.
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I've installed it on several different phones for customers and showed them how to use it, just never ran into any problems yet. Its just good to know it won't work with the Android 4.4.4 OS before i tell them it'll work and then it doesn't. The phone I was upgrading from had version 4.4.2 and the app worked flawlessly.. just kinda surprised that it didn't work with the newer OS
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I just checked his old phone and he hadn't updated the app. Which is why it was still working i guess. Is there a way to install the old version back on it? if so that would be great, he's not going to want to get a new phone just so the game cameras work, and it makes selling the cameras easier to sell when we can show our customers the pictures were getting while they're standing here.. lol
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They definitely need to try and get that issue resolved then in the next update, even though it is an older OS. I don't know what all the OS were on customers phones that we've sold cameras to, but if they stop receiving pictures I'm sure they're going to come back and wonder what the deal is. And I personally don't want to have to refund all the money out of my pocket
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You'd be surprised what you'll find in Southeast Oklahoma.. you still see people carrying around flip phones, of course they're not the ones with the "fancy game cameras", but you still see them daily. I guess I'll get a hold of them through email or something and see if they plan on addressing this issue, if not I'll have to stop selling their product and switch all my personal cameras to different ones that will work. Definitely not what i want to do, as I've been really happy and had no issues with the ones i have until now, but I don't feel that you should be required to buy a new cell phone to keep your cameras working when it was working flawlessly until now.
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Before switching, you will want to be sure other apps will work on old phones. Droid chose not to upgrade the OS on that phone. How is that SC’s fault?
Five-year-old phones with Android 5 can run the app. You don’t have to buy a new phone, older phones work, just not that phone. People who have flip phones will have to get pics via text.
Expecting support for old, old devices may be expecting too much. You may want to see if there is an unauthorized way to update that phone.
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