Cant log into mobile app on Droid Maxx phone

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43 comments

  • Elizabeth Swoope

    Have you had the older app on your phone or is this the first time you’ve installed the app? Make sure that there isn’t a space before or after either the email or password.

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  • buckshot200385

    i haven't ever had the app installed on this particular phone before.. i made sure there were no spaces before or after either of them because of what i read on some of the other topics on this forum. i have used this app on a couple different phones, but this is the first time i've had an issue with it 

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  • buckshot200385

    I am able to log off of the application and back on with no issues on my cell phone, but when i try it on my fathers phone it gives me the invalid email or password. that's why i tried setting up a different account to log in with on his phone, and i was just gonna share the camera with it, but it still isn't letting me log in

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  • Elizabeth Swoope

    This is a long shot, but on the phone settings (not the app settings), see if the app has permission to access storage. I’m grasping at straws here.

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  • buckshot200385

    i just uninstalled the app and reinstalled it, hit accept when it asked for permission to access stuff on the phone, and still the same error message. I had it installed on his old phone which was a few years older than this one i just gave him, and it worked fine. its definitely got me stumped.. lol

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  • buckshot200385

    every so often it will pop up and ask if i want to reset my password. i clicked yes once to change it and it never did anything, so i got on my computer and logged in and changed it, but it didn't change anything when i tried logging in on the mobile app, still says Invalid email or password

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  • buckshot200385

    We own a gun shop and I've sold quite a few of these to customers of ours and helped them activate the cameras and get their mobile apps going, just never ran into this before.. luckily it just happens to be on my phone and not a customers lol! hopefully we can get it figured out, i really appreciate the help

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  • Elizabeth Swoope

    This one, you may want to call tech support. Maybe Johnny will have some ideas.

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  • buckshot200385

    I may give that a try tomorrow.. appreciate all your help though! Thanks

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  • John Lockburner

    You may need to update the phones operating system. If the phone has and version of KitKat which is a 4.???? Level operating system then that is most likely the issue.

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  • buckshot200385

    I'll check tomorrow and see what the operating system is.. I checked for updates when I reactivated the phone and it said the system was up to date. I'll let you know for sure when I find out

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  • buckshot200385

    The Android version is 4.4.4 and when i hit system updates, it says my devices software is up to date.

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  • John Lockburner

    That's got to be the problem. I don't know any way around that other then to root the phone and that's something I've never done

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  • buckshot200385

    Right on.. That's above my pay grade lol.. So pretty much if anyone has that Andriod 4.4.4 operating system it won't work then? Just asking because I don't want to sell anyone a camera and them not be able to use the mobile app. 

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  • John Lockburner

    Right now that is the case. I don't know if it will change as they are always working on the app. I will look into it though and see if there's any new information available.

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  • buckshot200385

    That's good to know. If they do get it fixed hopefully they'll note it in the mobile app update info, that way we'll know to try logging in again. Really appreciate all the help!

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  • Elizabeth Swoope

    That operating system dates back to October of 2013, over 5 years old. That’s dinosaur age with phone tech. I had an old Fire tablet that I tried to put the PlayStore on and ran into problems because it was Android 4 something. I was hoping to install the app on it because it was a cellular tablet and I could have used it in the field when running my cameras (it was AT&T, my Verizon phone signal stinks). Anyway, there wasn’t any way to make it work so I had to abandon that idea.

    I don’t see the app being “fixed” to run on an old, old version of Android, especially given that version 10 is on the way. 

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  • buckshot200385

    Well it was working fine on his old phone, which was a few years older than the one I'm trying to get it working on now. So if there is a recommended Android version that people need to have, it would be nice to know what it is. I don't want to sell someone a camera and them get it activated to find out they can't use the mobile app. That would look bad on me since I sold it to them

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  • John Lockburner

    It all depends on the device and how the company kept up with updates. I have a very old tablet (probably older then that phone) and was able to update it last week. Versions 4 don't work, that much I can tell you. I'm not sure up to what version it does work but I have only heard of issues with 4 and nothing else.

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  • Elizabeth Swoope

    I’m guessing Android 5 is the oldest version that can run the app. My fiancé is running the app on an old Galaxy Note 3 (from November 2013, I think), which the info I can find online says was updated by Samsung to Android 5.something. There are supposed to be unofficial ways to update it beyond that but I’m pretty sure it hasn’t been updated to anything unofficial. I’ll try to remember to check tomorrow. 

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  • Elizabeth Swoope

    Confirmed that app works on Android 5.

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  • buckshot200385

    I've installed it on several different phones for customers and showed them how to use it, just never ran into any problems yet. Its just good to know it won't work with the Android 4.4.4 OS before i tell them it'll work and then it doesn't. The phone I was upgrading from had version 4.4.2 and the app worked flawlessly.. just kinda surprised that it didn't work with the newer OS

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  • John Lockburner

    Was that the new app or the old version that was working on 4.4.2?

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  • buckshot200385

    I just checked his old phone and he hadn't updated the app. Which is why it was still working i guess. Is there a way to install the old version back on it? if so that would be great, he's not going to want to get a new phone just so the game cameras work, and it makes selling the cameras easier to sell when we can show our customers the pictures were getting while they're standing here.. lol

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  • John Lockburner

    There's no way to go back, all devices will need to be updated by the 25th or they will stop receiving photos.

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  • John Lockburner

    You can have the photos texted to him, it's not as impressive as the app but it should work for what you need. Just be aware that email and text aren't as reliable as the app

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  • buckshot200385

    They definitely need to try and get that issue resolved then in the next update, even though it is an older OS. I don't know what all the OS were on customers phones that we've sold cameras to, but if they stop receiving pictures I'm sure they're going to come back and wonder what the deal is. And I personally don't want to have to refund all the money out of my pocket

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  • John Lockburner

    I don't think you will find too many people using phones from 2013

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  • buckshot200385

    You'd be surprised what you'll find in Southeast Oklahoma.. you still see people carrying around flip phones, of course they're not the ones with the "fancy game cameras", but you still see them daily. I guess I'll get a hold of them through email or something and see if they plan on addressing this issue, if not I'll have to stop selling their product and switch all my personal cameras to different ones that will work. Definitely not what i want to do, as I've been really happy and had no issues with the ones i have until now, but I don't feel that you should be required to buy a new cell phone to keep your cameras working when it was working flawlessly until now.

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  • Elizabeth Swoope

    Before switching, you will want to be sure other apps will work on old phones. Droid chose not to upgrade the OS on that phone. How is that SC’s fault?

    Five-year-old phones with Android 5 can run the app. You don’t have to buy a new phone, older phones work, just not that phone. People who have flip phones will have to get pics via text.

    Expecting support for old, old devices may be expecting too much. You may want to see if there is an unauthorized way to update that phone.

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