Camera Help...Stopped Sending

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Rob Moore

This past week I depolyed 4 cameras on property 20 hours from me. Every camera was tested and in fine working order because I essentially had one shot to make sure everything was right.

For each camera i made sure all the settings were the same and that it sent me pics before I left the field. 

4 out of 5 are working great. One sent me a pile of pictures while setting it up and the last picture I got was me leaving, I have it set to record status update at 00, take a pic at 06 and 21. The camera was put out on 4/16 and i have yet to recieve anything from it. The cell signal showed full service when i put it out although i know the service is a bit sketchy on my phone there. Is there anything I can do?

 

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  • John Lockburner

    Check your premium credits, if you just activated the cameras that's probably not it but it doesn't hurt to look. Also check the online portal and see if the pictures are all numbered sequentially for the pics it did send or if they all have the same number. Can't hurt to check the data plan either.

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  • Elizabeth Swoope

    I’d be suspicious of the SD card, too. The only time my Z has not sent, it was an SD card that went bad. It is odd that it happened at this time.

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  • Rob Moore

    Just odd that it sent pics as I was walking away from camera ... then nothing

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  • John Lockburner

    Rob that's pretty typical for a bad SD card, it will take a few and then quit. You have power save turned on in the settings correct?

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  • Rob Moore

    Looking at the pictures from the website they are only numbered evenly after phot one....ie...1,2,4,6,8,10,12 

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  • John Lockburner

    That would be correct if you have it set to photo plus video

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  • Rob Moore

    Yes power saving is turned on. 

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  • John Lockburner

    Is your data through Spartan or through Verizon? Are your other cameras named similarly? With the dashes and numbers?

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  • John Lockburner

    If you want to email me your portal log in information I can take a look at things for you. My email is johnny.lockburner@spartancamera.com

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  • Elizabeth Swoope

    I just replaced the SD card on a camera that stopped sending a week ago and it’s sending again. It was working fine and then it wasn’t.

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  • Rob Moore

    I had verizon unregestir then re register the imei number on friday and that didnt seem to help.  Then last night i got a picture of a racoon from the camera but still no scheduled events.

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  • John Lockburner

    I would try to update the settings again and see what happens. I have seen Verizon activations take some time, although two and a half days is a long time.

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  • Elizabeth Swoope

    Check the portal to see if there are a bunch of numbers missing between the last picture it sent and the coon pic. If there are, it’s taking pics but not sending. Signal problem, SD card problem, antenna problem?

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  • Rob Moore

    There are no numbers missing between the last pictiure and the coon. The card is a 16gb san disk the blue one ..i think thats class10, its the same card in my other 6 spartan go cams and they all work fine. The signal showed strong even though the signal on my verizon cell was a bit weak there. The antenna is installed as my other 6 are.

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  • Elizabeth Swoope

    If there aren’t any numbers missing, then the camera wasn’t taking pics. We’re you getting the midnight status report? If so, the camera wasn’t set to sent the event pics. I know when I’m dealing with setting up multiple cameras, sometimes I think I’ve set them all up the same, only to discover that I didn’t request a settings update on one.

    SD card color has nothing to do with class. I have blue class 4 and blue class 10. 16G probably is class 10. 

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  • Rob Moore

    In haven’t gotten any status reports or scheduled events. Last update shows the day I deployed it

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  • John Lockburner

    That status report didn't update on the app when that last picture was sent? You may have to refresh the status report page to know for sure.

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