Connection issues

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Richard Bednar

• June 02, 2019 20:57

I have 2 Verizon Go Cams that are not getting a cell connection, both are GC-V4Gb. I have put new 32gb cards in them as well as new antennas. One has not worked in several months, I assumed it was a bad antenna, the other would not connect after the last battery change but worked up to that point. My other 3 continue to work without issues.

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  John Lockburner

  • June 02, 2019 21:10

  Is the cameras firmware up to date?

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  Richard Bednar

  • June 02, 2019 22:06

  To the best of my knowledge, yes

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  Elizabeth Swoope

  • June 02, 2019 22:52

  Can you please double-check FW on those cameras? That latest FW is 9/7/2018. 
  
  When you turn the cameras on, do they show a network connection? If so, what happens when you take/send a manual photo?
  
  If they are on your Verizon phone account, have you checked to see whether they are still listed? Have you contacted Verizon about them?

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  Richard Bednar

  • June 02, 2019 23:08

  Updated 8/14/2018
  How do I get a new update without a connection?

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  Elizabeth Swoope

  • June 03, 2019 00:17

  You’ll have to update FW manually if you don’t have a connection.

  Files and instructions here in case you don’t already have that info:

  https://my.spartancamera.com/download

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  Richard Bednar

  • June 03, 2019 00:26

  Thank you
  I’ll give it a try tomorrow

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