New camera taking pictures but not sending to app

Follow

Derik Farlow

• June 05, 2019 23:37

I got the camera set up, and have bought a data plan. It takes pictures, i can view them on the camera, but it’s not sending them to the app. The app is showing the battery and signal status of the camera

0

• 

  Elizabeth Swoope

  • June 05, 2019 23:54

  What model camera? GC-what? Is there any chance that the camera got switched from send via Premium to Auto? 

  Are you taking/sending a manual photo? With the camera in setup mode and logged into the network, point it at something, press OK to take a pic and OK again to send it. What does the screen say? (It should say Sent.)
  
  Have you checked the portal to see if the pics are on the portal (the web site)? If they are, then they’re getting from the camera to the server but not from the server to the app. If that’s the case, please log out of the app and back in. If that doesn’t fix the problem, then restart your phone. If that doesn’t fix the problem, then please uninstall and reinstall the app. These steps are only if the pics are on the portal. If they aren’t on the portal, then we need to do some troubleshooting on the camera in.

  Things to check:

  Is the camera firmware current?

  Are you using a name brand class 10 SD card, 32 G or less capacity, standard size (not micro SD in an adapter). 

  0

  Comment actions Permalink

Please sign in to leave a comment.