Android app not receiving pictures since 5/28/19, iOS apps working properly

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Richard Brown

I stopped receiving images on my Android phone after 5/28.  I was out of cell range for a week, so I thought nothing of it.  

After determining that I had a problem, I tried to view camera settings and got an error.

I deleted and re-downloaded the app with the same results.

I deleted the camera and re-registered and got exactly two photos, one forced picture by pressing the OK button and one as I was walking away from the camera.  No further pictures have been delivered to the Android and I still get the error when I try to view settings, but both an iPhone and an iPad are receiving photos just fine.

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  • John Lockburner

    Check your app permissions on your phone

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  • Richard Brown

    One clarification:  The phone has been receiving photos for as long as I've owned it. It stopped suddenly after May 28.

     

    After re-adding the camera, I received two photos.  I was also able to view settings without the "Error inquire settings" message.

    This morning, that's not the case.

    I checked my app permissions and found that "camera" and "storage" were allowed. 

    I had enabled "camera" to capture the imei.

    The disallowed items were "contacts" and "phone"

    Enabling all options did not change anything.

    Do you have other suggestions?  I see that others are inquiring about something similar, but I had more detail to add and didn't want to bury it in a comment.

     

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  • Richard Brown

    another addition:  When I try to retrieve settings after getting the error trying to view them, I get the following message: "Sorry, the program is out of order"

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  • Richard Brown

    also, when I try to retrieve a status report, I get an error: CameraAction:906 - Access Denied

     

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  • John Lockburner

    Go into your phone settings and find the app, do a force stop and clear the cache and see if that helps. You may have to clear data as well. If that doesn't do it try logging out and back in and maybe restart the phone.

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  • Richard Brown

     

    Clearing the cache didn't help.

    I opened the app and tried to log out.  It is unclear if I was actually logged out because nothing changed.

    I decided to start from scratch.

    I force quit the app.

    I deleted cache and data.

    I uninstalled the app.

    I reinstalled the app.

    I opened the app and it has an entry under "my cameras."  

    All other behaviors, except that the two photos are gone, are the same.

    I did not see an option to log in or reconnect to my camera.

    Did some data not get deleted or what am I missing?

     

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  • Richard Brown

    When I go to the "account" menu, it shows my email without my having to enter it.  

    Is it just retrieving it from Google?

     

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  • John Lockburner

    I guess it could be, try doing it in this exact order

     

    clear data

    uninstall app

    reinstall app

    clear cache

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  • Richard Brown

    That seems to have worked.  That's also what I thought about the thing I did last night, so I'll see if I get pictures going forward.

    Thanks for the help.  

     

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  • Richard Brown

    Yup, that worked. Thanks again!

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